Imogen-Lee Bowman
Traralgon
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment's, process payment and complete orders. Proactively manage orders with strong attention to detail and systematic approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Asssitant
KFC
05.2023 - 07.2024
- Answered customer questions about products
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Assistance
Bakers Delight
06.2023 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Oversaw regular store cleaning of shelves, backrooms and racks.
Waitress
Buffet On Kay
01.2023 - 03.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Answered customers' questions, recommended items, and recorded order information
- Bussed tables during busy periods to assist staff and quickly turn over tables
Babysitter
Family Members And Friends
01.2021 - 01.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Waitress
Oriental Jade
01.2022 - 07.2022
- Provided recommendations on menu items and upsold food and drinks to increase sales
- Used cash registers and credit card machines to cash out customers
- Increased sales significantly by upselling higher-end products to customers
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Inspected dishes and utensils for cleanliness
Education
VET - Year 10
Blended ED-Online Learning
Victoria12.2026
Skills
- Cash Handling
- Complaint Handling
- Customer Consultation
- Complaint resolution
- Customer Focus
- Reliability and Adaptability
Accomplishments
- I have been modelling since 2010 and entered in numerous modelling runways, RIO gala events, photo competitions, India fashion week.
- I won an award for best photo in July 2012.
- I have numerous certificates for my participation in fundraising modelling events.
- I have numerous certificates for physipole.
- I held a record at Traralgon athletics for speed walking.
Certification
- RSA-Completed August 2024.
Timeline
Customer Service Assistance
Bakers Delight
06.2023 - 08.2023
Customer Service Asssitant
KFC
05.2023 - 07.2024
Waitress
Buffet On Kay
01.2023 - 03.2023
Waitress
Oriental Jade
01.2022 - 07.2022
Babysitter
Family Members And Friends
01.2021 - 01.2023
VET - Year 10
Blended ED-Online Learning
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