Imogen Scott
Peregian Springs
Summary
Welcoming, personable individual with well-developed hospitality and communication skills. An efficient and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy
Overview
5
5
years of professional experience
1
1
Certification
Work History
CABIN CREW
BONZA
09.2023 - 06.2024
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
WAITRESS/FOH
JUNK SIPPY DOWNS
05.2023 - 09.2023
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
WAITRESS/FOH
RYE HOTEL
11.2022 - 04.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly
KITCHEN ATTENDANT
RACV CAPE SHANCK RESORT
11.2021 - 12.2022
- Assisted chefs with meal preparation, ensuring timely and high-quality dishes for guests.
- Provided support during catering events, ensuring seamless execution of large-scale functions.
SALES ASSISTANT
BAKERS DELIGHT
11.2019 - 12.2021
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained safe food handling standards at all times.
SALES ASSISTANT & WAITRESS
XPRESS GOURMET PIZZA
11.2020 - 02.2021
- Successful in taking orders over the phone and in person.
- Greeted and seated customers as well as ensured the highest satisfaction was achieved.
Education
Rosebud Secondary College
12.2022
Skills
- Excellent interpersonal and communication skills
- Strong time management
- Reliability and punctuality
- Ability to resolve conflict
- Great adaptability
- Safety awareness
- Cultural Sensitivity
- Assertiveness
- Customer Assistance
- Initiative-taking
- Cleanliness and sanitation
- Special Needs Assistance
Certification
- Current Holder of a Driver's license
- Current holder of Responsible service of alcohol (RSA)
- Current holder of a First Aid & CRP certificate (HLTAID009, HLTAID010, HLTAID011)
Timeline
CABIN CREW
BONZA
09.2023 - 06.2024
WAITRESS/FOH
JUNK SIPPY DOWNS
05.2023 - 09.2023
WAITRESS/FOH
RYE HOTEL
11.2022 - 04.2023
KITCHEN ATTENDANT
RACV CAPE SHANCK RESORT
11.2021 - 12.2022
SALES ASSISTANT & WAITRESS
XPRESS GOURMET PIZZA
11.2020 - 02.2021
SALES ASSISTANT
BAKERS DELIGHT
11.2019 - 12.2021
Rosebud Secondary College
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