Attentive professional with a career numbering several years as a route sales representative for the same company. Focused and enthusiastic offering well-developed skills in relationship building and customer service.
Overview
2
2
years of professional experience
Work History
IT Service Desk
Volunteer self-work.
Banyo, QLD
03.2023 - Current
Assisted with sale of key IT service desk contracts and developed service delivery program initiatives.
Provided feedback on processes used by the IT Service Desk team to improve efficiency and effectiveness.
Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
Coordinated referrals for additional services when necessary.
Tested newly installed equipment for proper operation prior to releasing it into service.
Collaborated with internal teams to provide exceptional customer service experience throughout the journey.