IMonica Fernance Fernance
Brisbane,QLD
Summary
Attentive professional with a career numbering several years as a route sales representative for the same company. Focused and enthusiastic offering well-developed skills in relationship building and customer service.
Overview
2
2
years of professional experience
Work History
IT Service Desk
Volunteer self-work.
Banyo, QLD
03.2023 - Current
- Assisted with sale of key IT service desk contracts and developed service delivery program initiatives.
- Provided feedback on processes used by the IT Service Desk team to improve efficiency and effectiveness.
- Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
- Coordinated referrals for additional services when necessary.
- Tested newly installed equipment for proper operation prior to releasing it into service.
- Collaborated with internal teams to provide exceptional customer service experience throughout the journey.
Education
Pseudocodes.
ONLINE LEARNING.
Australind, WA02-2024
Information Communication And Technology.
UPSKILLED AUSTRALIA
Old Bonalbo, NSW01-2021
Skills
- Operating Digital Sound Desk
- Training initiatives
- Diagnostic Services Monitoring
- Rehabilitation Services
- Healthcare facility coordination
- Service Quality Management
- Multitasking
- Sabra (travelling software)
- Pseudocodigo
- html
- Excell
- basic Java Script
- Service Documentation
- Networking
- Filming and Editing (Filmora)
Timeline
IT Service Desk
Volunteer self-work.
03.2023 - Current
Pseudocodes.
ONLINE LEARNING.
Information Communication And Technology.
UPSKILLED AUSTRALIA
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