Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Imran ALI

Wantirna,VIC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Support Coordinator-NDIS

ONCALL Austraila
Melbourne , VIC
10.2023 - Current

  • Comprehensive Knowledge of NDIS: Understanding the NDIS framework, policies, and procedures, particularly related to SDA.
  • In-depth knowledge of Specialist Disability Accommodation, including eligibility criteria, types of accommodation, and funding processes.
  • Ability to develop and implement individualized plans that align with clients' goals, preferences, and needs.
  • Demonstrating empathy and understanding towards clients and their families, ensuring their needs and preferences are prioritized.
  • Maintaining accurate and detailed records of client interactions, plans, and progress.
  • Strong organizational skills to manage multiple cases and administrative tasks effectively.
  • Act as a liaison between residents, care teams, and external providers, coordinating care and addressing concerns proactively.
  • Ability to build and nurture relationships with NDIS participants, families, and support coordinators to deeply understand their needs and preferences, ensuring that all interactions are meaningful and effective.

Recovery Specialist - Liability and Settlement

Recoveries Corp
01.2023 - Current
  • Manage the end-to-end process of recovery files and negotiate settlements for optimal outcomes
  • Collaborate with internal and external parties, including customers and legal professionals
  • ensure thorough claim administration and adherence to standards.
  • Liaising with customers and their representatives to provide and secure information necessary for the recovery of debt.
  • Communicating directly with customers via phone, email and correspondence. Accurately recording detailed customer information through updating and maintaining customer databases.
  • Engage in effective negotiation with relevant third parties, including other insurers, loss adjusters, and solicitors, to recover claims costs
  • Provide regular updates to clients, brokers, and management on recovery progress.
  • Stay up-to-date with industry trends, regulations, and best practices related to claims recoveries
  • Ability to meet service levels and individual KPI’s
  • Sound knowledge of Microsoft Office Suite

Recovery Officer -Property and Motor

Recoveries Corp
04.2022 - Current
  • A strong knowledge of Insurance claims and processes, particularly motor vehicle or property
  • Effective negotiation and problem-solving skills
  • ability to work under pressure in a fast-paced environment
  • Adhering to laws relating to debt collection, liability and insurance
  • Delivering a positive customer experience while negotiating debt recovery options
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Analyzed customer financial records to determine appropriate payment plan.

Claims Consultant

Hay Group- RACV
09.2021 - 04.2022
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Resolved complex, severe exposure claims using high service oriented file handling.

ADMINISTRATIVE OFFICER

Aus Smart Trading P/L
06.2017 - 09.2021
  • Created, prepared, and delivered reports to various departments.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.


Administrative Assistant

Mircojet Imaging P/l
03.2015 - 04.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Community Aged Care Worker

Warr Wee Community Centre
02.2013 - 09.2015
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with meal planning to meet nutritional plans
  • Monitored vital signs and medication use, documenting variances and concerning responses
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Consulted with client care team to continually update care plans.

Administrative Assistant

AG Phrama Pvt Ltd
01.2011 - 02.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed filing system, entered data and completed other clerical tasks.

Education

BBA - Commerce-finance.

Karachi University - Pakistan
2000

Diploma - Diploma in Business Administration

Pow Wow Training Institute

Skills

  • Assessment and Evaluation
  • Planning and Implementation
  • Communication Skills
  • Relationship Building
  • Empathy
  • Regulatory Understanding
  • Coordination Skills
  • Office Administration
  • Scheduling appointments
  • Attention to Detail
  • Client Advocacy

Affiliations

  • Enrolling in courses or workshops related to support coordination, such as advanced case management, mental health first aid, or disability services.
  • Attending industry conferences and seminars to stay updated with the latest trends and best practices.
  • Regularly exercising through activities like yoga, running, or team sports.
  • Practicing mindfulness or meditation to manage stress and maintain mental health.
  • Pursuing creative hobbies such as painting, writing, or playing a musical instrument.
  • Engaging in outdoor activities like hiking, gardening, or cycling.
  • olunteering with local charities or community groups.
  • Participating in events that support causes you’re passionate about, such as disability awareness or environmental conservation.

Certification

Advance First - Aid

CPR -

Driving license

Module - V for SDA provider

Timeline

Support Coordinator-NDIS

ONCALL Austraila
10.2023 - Current

Recovery Specialist - Liability and Settlement

Recoveries Corp
01.2023 - Current

Recovery Officer -Property and Motor

Recoveries Corp
04.2022 - Current

Claims Consultant

Hay Group- RACV
09.2021 - 04.2022

ADMINISTRATIVE OFFICER

Aus Smart Trading P/L
06.2017 - 09.2021

Administrative Assistant

Mircojet Imaging P/l
03.2015 - 04.2017

Community Aged Care Worker

Warr Wee Community Centre
02.2013 - 09.2015

Administrative Assistant

AG Phrama Pvt Ltd
01.2011 - 02.2013

BBA - Commerce-finance.

Karachi University - Pakistan

Diploma - Diploma in Business Administration

Pow Wow Training Institute
Imran ALI