IMTIAZ AHMED
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Dedicated and industrious job seeker seeking entry-level work with excellent organising abilities. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Coles Supermarket
09.2023 - Current
- Refilling stock, organizing products, helping customers, etc.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Customer Service Representative
Cheez On Dough
12.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Sales Engineer
Exon Technologies
12.2021 - 11.2022
- Collaborated with internal teams to streamline sales processes, improving overall efficiency and productivity.
- Assisted senior sales engineers during contract negotiations for securing new business deals at favorable terms.
- Effectively utilized sales and marketing tools such as email campaigns, cold calls, and social media outreach to generate leads.
- Engaged in continuous professional development through training courses and workshops related to the engineering field.
Assistant Engineer
PowerPac 100MW Power Plant, Jamalpur, Bangladesh
02.2020 - 11.2021
- Operation and maintenance of complex machines such as Engines, boilers, water treatment plant, etc.
- Collaborated with multidisciplinary teams to design, develop, and implement complex engineering projects.
Education
Master of Professional Engineering (Electrical) - Electrical Engineering
Queensland University of Technology
Brisbane, QLD2026
Bachelor of Science - Electrical And Electronics Engineering
American International University-Bangladesh
Dhaka, Bangladesh04.2018
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Organizing Work Stations
- Heavy Lifting
- Computer Skills
- Order Preparation
- Sales expertise
- Facility Cleaning
- Pallet jack and hand trucks operation
- Repricing and Ticketing
Certification
- Training: Responsible Services of Alcohol, Galaxy Training Australia- 2023
- Training: Firefighting, Fire Prevention, Rescue and First Aid Training. Institution: Bangladesh Fire Service and Civil Defence Directorate (2021)
Languages
English
Bengali
Hindi
Timeline
Team Member
Coles Supermarket
09.2023 - Current
Customer Service Representative
Cheez On Dough
12.2022 - 07.2023
Assistant Sales Engineer
Exon Technologies
12.2021 - 11.2022
Assistant Engineer
PowerPac 100MW Power Plant, Jamalpur, Bangladesh
02.2020 - 11.2021
Master of Professional Engineering (Electrical) - Electrical Engineering
Queensland University of Technology
Bachelor of Science - Electrical And Electronics Engineering
American International University-Bangladesh
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