Ramandeep Kaur

• Lead and supervise daily operations to meet performance, quality, and service expectations, including responsibilities for both opening and closing the store.
• Place orders for store inventory based on demand and stock levels, ensuring timely replenishment and minimizing overstock situations.
• Oversee stock management, including receiving, storage, and organization of products, with a focus on maintaining accurate stock levels and conducting regular audits to prevent losses and track product expiration dates.
• Offer hands-on assistance to customers, assess their needs, and maintain current knowledge of consumer preferences.
• Report daily sales figures and performance metrics to upper management, providing valuable insights for decision-making and planning.
• Mentor team members to enhance professional development and accountability in the workplace.
• Maintain positive customer relations by addressing problems proactively and implementing successful corrective actions.

Supervision and Team Management:

• Assist in recruiting, hiring, and training new team members.
• Provide ongoing coaching, mentoring, and performance feedback to employees.

Customer Service and Satisfaction:

• Ensure a high standard of customer service and guest satisfaction.
• Interact with customers, handle inquiries, resolve complaints, and address any issues promptly.
• Train and motivate employees to deliver exceptional service and maintain a clean and welcoming restaurant environment.
• Monitor and maintain food quality, consistency, and safety standards.

Operations Management:

• Oversee daily operations, including opening and closing procedures, cash handling, and inventory management.
• Monitor and maintain adequate stock levels of ingredients, supplies, and packaging materials.
• Ensure compliance with health and safety regulations and food handling guidelines.
• Maximize sales and profitability through effective cost control and revenue generation strategies.

• Greet customers, take orders, and process payments accurately and efficiently.
• Provide friendly and prompt service, ensuring a positive dining experience for customers.
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Adhere to strict cleanliness and hygiene standards, including personal hygiene and food safety protocols.
• Worked front counter, drive-thru and other areas.
• Prepare and cook food items according to established recipes, quality standards, and safety guidelines.
• Follow proper food handling and storage procedures to maintain freshness and prevent contamination.
• Assemble food orders accurately, ensuring that they meet customer specifications and presentation standards.
• Efficiently handle high volumes of orders during peak times, maintaining productivity and quality.
• Accurately operated cash register to process customer payments.
• Follow established protocols for cash handling and maintain confidentiality of financial information.

• Assisting customers with inquiries, providing product information, and ensuring a positive shopping experience.
• Restocking merchandise, organizing displays, maintaining inventory levels, and following merchandising guidelines.
• Operating cash registers, processing transactions, handling payments, and providing receipts.
• Receiving and unpacking shipments, sorting and organizing stock, and maintaining stockroom cleanliness.
• Keeping the store clean and presentable, including cleaning and organizing shelves, aisles, and common areas.
• Ensuring accurate pricing and labelling of products throughout the store.
• Working cooperatively with colleagues, assisting teammates when needed, and contributing to a positive team environment.

• Consulting the Prospective students.
• Helping the clients choose the correct course and education institutions based on their previous education and work experience.
• Liaising with third parties for e.g. Immigration departments/Overseas educational institutes on behalf of client.
• Providing over the phone, via emails and in person customer service to the clients.
• Making study plans and compiling adequate course material for students.
• Marking and providing appropriate feedback to the students based on their performance.
• Taking proper mock test of students.
• Training the new staff members.