Indianna Bloor
Hastings,VIC
Summary
Customer-focused professional with over 10 years in hospitality and nearly 3 years managing a cleaning business. Skilled in enhancing client satisfaction, time management, and organizational efficiency. Eager to leverage expertise in a new role that fosters growth and advancement.
Overview
11
11
years of professional experience
Work History
Residential House Cleaner
SELF EMPLOYED
Hastings , VIC
02.2023 - Current
- Provided thorough cleaning services for residential clients across various neighborhoods.
- Utilized eco-friendly cleaning products to maintain a safe environment.
- Cultivated strong client relationships through proactive communication and consistent reliability.
- Coordinated scheduling and appointments to enhance client satisfaction and streamline service delivery.
Barista Shift Supervisor
PANDA BLAIRGOWRIE
Blairgowrie , VIC
09.2019 - 12.2022
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Managed inventory levels and ordered supplies to meet daily demands.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
WAITRESS
PROVIDORE
MT MARTHA, Vic
03.2018 - 06.2019
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Developed positive relationships with regular customers through friendly conversation.
WAITRESS
DEGANI CAFÉ
MORNINGTON, Vic
05.2017 - 02.2018
- Managed food and beverage orders efficiently at busy service times.
- Took orders for food and drinks and delivered them to guests.
- Processed payments accurately using cash registers or POS systems.
WAITRESS
CONTINENTAL HOTEL
SORRENTO, Vic
03.2015 - 04.2017
- Managed food and beverage orders efficiently at busy service times.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Recommended menu items based on customer preferences and dietary restrictions.
Retail Worker
SWIMWEAR GALORE
sorrento, Vic
11.2014 - 02.2015
- Coordinated restocks to keep retail displays organized and full for customers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
YEAR 11 VCE -
rosebud secondary college
Skills
- Time management
- Customer service
- Problem solving
- Team collaboration
- Conflict resolution
- Attention to detail
- Effective communication
- Training and supervision
References
- Nicole Gill, Swimwear Galore, 0406 650 830
- Joel Cloke, Providore, 0431 765 733
- Jim Johnstone, Panda Blairgowrie, 0415 503 092
- Kate Doquile, Cleaning Client, 0430 076 633
Timeline
Residential House Cleaner
SELF EMPLOYED
02.2023 - Current
Barista Shift Supervisor
PANDA BLAIRGOWRIE
09.2019 - 12.2022
WAITRESS
PROVIDORE
03.2018 - 06.2019
WAITRESS
DEGANI CAFÉ
05.2017 - 02.2018
WAITRESS
CONTINENTAL HOTEL
03.2015 - 04.2017
Retail Worker
SWIMWEAR GALORE
11.2014 - 02.2015
YEAR 11 VCE -
rosebud secondary college