Ingunn Moen
Hospitality Worker
Balaclava
Summary
Hospitality professional from Norway with experience as a barista, café all-rounder, and bartender, along with time in hotel restaurants and team management. I enjoy creating welcoming spaces where guests feel at home, whether that’s through a good cup of coffee, smooth service, or simply a friendly conversation. Adaptable and detail-oriented, I work well in fast-paced environments and value teamwork, consistency, and making each guest’s experience a positive one.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Sandwich Hand
Calvary Health Care
06.2025 - 09.2025
- Maintained food safety standards by adhering to proper storage guidelines for perishable items.
- Streamlined order processing by proficiently operating the point-of-sale system for accurate transactions.
- Increased store hygiene, performing routine cleaning tasks such as sweeping, mopping, and sanitizing surfaces.
- Reduced food waste with proper portion control and efficient use of ingredients during sandwich assembly.
Front of house
Sunshinetower Hotel
10.2024 - 03.2025
- Provided exceptional service to hotel guests during breakfast, including preparing and serving coffee, ensuring the buffet remains fresh and well-presented, and responding promptly to guest needs.
- Served as a waiter during dinner service, taking orders, preparing drinks, and delivering high-quality service to guests, ensuring satisfaction and promptly addressing any special requests or concerns.
Barista
Stocked Malvern
02.2024 - 09.2024
- Gained expertise in preparing espresso following Australian coffee standards.
- Primarily responsible for the coffee station, including maintaining necessary inventory.
- Assisted with customer service during off-peak hours.
- Ensured cleanliness and organization of the coffee shop.
Bartender
Solid AS
01.2021 - 01.2024
- Create and serve a wide range of craft cocktails, beers, and wines to a diverse clientele.
- Ensure exceptional customer service by engaging with guests, offering recommendations, and responding to special requests.
- Manage inventory, restock supplies, and maintain a clean and organized bar area.
Barista
Brodbakerne AS
01.2019 - 01.2022
- Prepared and served high-quality espresso-based beverages, teas, and other specialty drinks.
- Provided personalized customer service, took orders, and addressed customer inquiries.
- Maintained a clean and organized workspace, including equipment upkeep and restocking supplies.
- Collaborated with team members to ensure efficient service and customer satisfaction.
Manager of coffeeshop
Nord AS
01.2017 - 01.2019
- Managed a team of 10 employees, overseeing scheduling, training, and performance evaluations.
- Handled inventory management, including ordering coffee, food, and dry storage supplies.
- Motivated and ensured that baristas were informed about new products and followed standard procedures.
- Worked alongside baristas on the floor to maintain high-quality service and customer satisfaction.
- Filled in for staff absences by covering shifts and maintaining smooth operations during staff shortages.
Barista
Kaffebrenneriet
01.2016 - 01.2017
- Managed high-volume customer orders, handling transactions and providing exceptional service.
- Prepared and served premium coffee beverages, offering guidance to customers seeking coffee beans for home use.
- Maintained cleanliness and sanitation standards, ensuring a pleasant and inviting environment.
- Responsible for opening and closing duties, contributing to the overall operational efficiency of the coffee shop.
Education
Bachelor - special education
UiT
Tromsø06.2024
Skills
Customer Service
Latte art
Leader Experince
Food preparation
Order taking
Stock rotation
Waste reduction
Beverage preparation
Timeline
Sandwich Hand
Calvary Health Care
06.2025 - 09.2025
Front of house
Sunshinetower Hotel
10.2024 - 03.2025
Barista
Stocked Malvern
02.2024 - 09.2024
Bartender
Solid AS
01.2021 - 01.2024
Barista
Brodbakerne AS
01.2019 - 01.2022
Manager of coffeeshop
Nord AS
01.2017 - 01.2019
Barista
Kaffebrenneriet
01.2016 - 01.2017
Bachelor - special education
UiT
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