Inthida Khounthavong
Pyrmont,Australia
Summary
With those experiences that showed below I am confident that it will be a great use in your organization and including my personal proficiencies which are integrity, hardworking attitude, and the will to adapt and being taught in order to fit in right to the requirement of your organization. Lastly, I hope this information of mine will be well represented to you.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Pullman Hotel
04.2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Facilitated smooth flow of service during special events and functions, ensuring guest satisfaction.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Head waitress
Khao Gaeng Thai
10.2023 - 01.2024
- Performed dinning room sanitation such as spill clean-up, table sterilisation and removal of apparent waste
- Answered questions about store policies and addressed customer concern
- Explained menu items and suggested appropriate options for allergy concerns
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Helped customer complete purchases, locate items and join reward programs.
Cashier and Front of house
Phat Boy
03.2022 - 09.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy level
- Work closely with shift manager to solve problems and handle customer concerns
- Mentored new team member on POS system operation, customer service strategies and sales goals.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Restaurant Waitress
Baan Phaya Thai
01.2021 - 01.2022
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
Education
Bachelor of Commerce (Accounting) -
University of the Sunshine Coast, Brisbane
04.2023
Diploma of Accounting -
TAFE, Brisbane
12.2020
Certificate IV of Bookkeeping and Accounting -
TAFE, Brisbane
06.2020
Skills
- Time Management
- Well communicate
- Problem solving
- Multitasking
- Adaptability under pressure
- Reliability and punctuality
- Guest Services
- Dining room organization
- Teamwork and Collaboration
Languages
English
Thai
Lao
References
- Kreangkrai Klomklin (Ken), Khao Gaeng Thai Restaurant, Brisbane, 0412 769 223
- JayJay Nongrat, Phat Boy Restaurant, Brisbane, 0435 145 465
- Jen Hoang, Food and Beverage assistant manager, Sydney, 0410 979 476
Timeline
Food and Beverage Attendant
Pullman Hotel
04.2024 - Current
Head waitress
Khao Gaeng Thai
10.2023 - 01.2024
Cashier and Front of house
Phat Boy
03.2022 - 09.2023
Restaurant Waitress
Baan Phaya Thai
01.2021 - 01.2022
Bachelor of Commerce (Accounting) -
University of the Sunshine Coast, Brisbane
Diploma of Accounting -
TAFE, Brisbane
Certificate IV of Bookkeeping and Accounting -
TAFE, Brisbane
Similar Profiles
Carola TickellCarola Tickell
Spa Therapist at Pullman HotelSpa Therapist at Pullman Hotel
Hoang TranHoang Tran
Waitress at Pullman HotelWaitress at Pullman Hotel
Ji ShiJi Shi
Choir Member at Pullman HotelChoir Member at Pullman Hotel