Iowani (John) Toronibau
Tarneit,VIC
Summary
Dependable retail sales professional with experience in dynamic,high-performance environments. Skilled in processing transactions,handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.
Overview
12
12
years of professional experience
Work History
Warehouse Voice Picker
IGA Metcash
02.2024 - Current
- Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
- Excellent multitasking abilities by managing multiple orders simultaneously, ensuring timely and accurate order fulfillment.
- Performed routine equipment maintenance to ensure optimal functionality of voice picking devices.
- Communicated effectively with supervisors regarding any discrepancies or issues found during the picking process.
- Efficiently navigated through complex warehouse layouts using advanced knowledge of product locations for optimal route planning.
- Achieved faster order completion by accurately interpreting audio commands from the voice-picking system.
- Contributed to a positive work environment by fostering strong relationships with team members and supporting colleagues when needed.
- Maintained a clean and organized work environment, promoting safety and efficiency in the warehouse.
Picker Packer
Woolworths
06.2020 - 01.2024
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Enhanced order accuracy by carefully picking and packing items per customer specifications
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Retail Assistant
Big W
03.2019 - 06.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Shop Assistant
Warehouse New Zealand
01.2012 - 08.2015
- Completed daily tasks accurately and on-time to support shop needs.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Education
High School Diploma -
De La Salle College
Auckland New Zealand 11.2011
Customer Service Award
Retail Institute
Auckland, NZ06.2011
Skills
- Quality Control
- Product Inspections
- Shipment Preparation
- Product Packaging
- Voice Picking
- Pallet jack usage
- Stock replenishment
- Packing accuracy
- Warehouse safety
- Barcode scanning
- Leading Hand
Netball player
I am an avid netballer and I'm passionate about the sport - currently enrolled with Firebolt team in Sunshine.
Additional Information
After five years in warehousing, I am keen to move back to retail as I enjoy working in this space. I am passionate about customer service and would relish the opportunity to work in retail.
Timeline
Warehouse Voice Picker
IGA Metcash
02.2024 - Current
Picker Packer
Woolworths
06.2020 - 01.2024
Retail Assistant
Big W
03.2019 - 06.2020
Shop Assistant
Warehouse New Zealand
01.2012 - 08.2015
High School Diploma -
De La Salle College
Customer Service Award
Retail Institute
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