Ipun Udayanga
Bentley,WA
Summary
Highly motivated and dedicated undergraduate student with over 1 year of experience in community service, seeking a Community Service-related position. Proven ability to manage various social service programs and establish strong relationships within the community. Adept at conflict resolution and crisis management with a deep understanding of local ordinances. Committed to promoting safety, and peace, and improving the quality of life in the community. Motivated support worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate satisfied service experiences.
also, a Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level community service social worker position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wait, Staff Member
Tony Roma's Restaurant
06.2022 - Current
- Practiced safe, sanitary food handling for preparation and service to maximize a pleasant dining experience
- Cultivated warm relationships with regular customers
- Set up the dining room to promote a welcoming environment and meet or exceed hospitality and service standards.
- Enhanced customer dining experience by providing timely assistance to servers and maintaining a clean, organized dining area.
- Contributed to increased guest satisfaction by efficiently refilling beverages and promptly addressing any additional requests.
- Streamlined communication between front-of-house and back-of-house teams, fostering a positive working environment.
Scheduling Assistant
Miyanosato Nursing Home
05.2020 - 01.2022
- Streamlined scheduling processes by implementing efficient organizational tools and techniques.
- Enhanced team productivity by effectively prioritizing tasks and delegating responsibilities.
- Improved appointment management with meticulous attention to detail and proactive communication.
- Supported executive staff, coordinating travel arrangements, booking conferences, and managing calendars.
- Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
Caregiver Nurse
Elderly Care Health Facility
04.2020 - 09.2021
- Built strong relationships with clients to deliver emotional support and companionship
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Aged Care Worker
Earth Support
03.2019 - 04.2020
- Documented residents' mental status, sleep, and eating patterns in medical record books
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Planned, prepared, and served meals and snacks according to prescribed diets
- Remained alert to problems or health issues of clients and competently responded
- Monitored and assisted residents through individual service plans.
- Reduced falls and injuries among residents by implementing tailored exercise programs.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
Education
Bachelor's Degree - Community Services
Acknowledge Education
Perth, WA06.2022
Diploma - Nursing Care
Sakura Sogo Technical College
Utsunomiya01.2022
Skills
- Crisis Intervention
- Intervention Planning
- Resource Navigation
- Cognitive Behavioral Therapy
- Care Management
- Order Management
- Resident Support
- Menu Memorization
- Supply Restocking
- POS System Operation
- Food allergy awareness
- Efficient organization
Languages
English
Sinhala
Japanese
References
Suzanne Lawrence, Senior Lecturer in Community Services, Acknowledge Education - Perth, s.lawrence@ae.edu.au
Certification
Working with Children Certificate
National Police Clearance
First Aid and CPR Certificate
Timeline
Wait, Staff Member
Tony Roma's Restaurant
06.2022 - Current
Scheduling Assistant
Miyanosato Nursing Home
05.2020 - 01.2022
Caregiver Nurse
Elderly Care Health Facility
04.2020 - 09.2021
Aged Care Worker
Earth Support
03.2019 - 04.2020
Bachelor's Degree - Community Services
Acknowledge Education
Diploma - Nursing Care
Sakura Sogo Technical College
Working with Children Certificate
National Police Clearance
First Aid and CPR Certificate
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