Irene Jacob
Rowville,VIC
Summary
Dedicated team member with strong customer service skills, adept in conflict resolution and employee training. Committed to enhancing customer satisfaction and team performance.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Store Team Member
Big ALs Pizza
Rowville , 3178
03.2023 - Current
- Prepared promotional materials for display in-store or online.
- Store Assistance Manager who trained other employees
- Handled cash transactions accurately at the register.
- Responded to customer inquiries and resolved issues promptly.
- Participated in training new team members on operational procedures.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Handled customer complaints professionally and efficiently.
Team Member
Subway
Melbourne , 3156
06.2022 - 08.2023
- Prepared fresh ingredients daily for sandwich assembly and customer orders.
- Maintained cleanliness and organization of workstations following health and safety standards.
- Operated point-of-sale systems for accurate transaction processing and cash handling.
Education
Avila College
Mount Waverley , VIC Skills
- Customer service
- Team building
- Employee training
- Cash handling
- Cleanliness standards
- POS system operation
- Sales goals achievement
- Point of sale systems
Languages
Malayalam
Proficient (C2)
C2
Timeline
Store Team Member
Big ALs Pizza
03.2023 - Current
Team Member
Subway
06.2022 - 08.2023
Avila College