Irene Hinary Namantucan
Beckenham,Australia
Summary
Motivated entry-level professional with hands-on experience in customer-focused roles and foundational technical skills in civil drafting. Strong communication, teamwork, and problem-solving abilities developed in fast-paced operational environments. Proficient in preparing and interpreting technical drawings, complemented by a solid understanding of design requirements and industry standards acquired through relevant studies. Highly adaptable and detail-oriented, eager to contribute to drafting, coordination, and support tasks while pursuing growth within the civil engineering and customer service sectors.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Collins Foods Limited
South Perth, WA
08.2025 - Current
- Supervised daily operations, ensuring adherence to safety protocols and efficient workflow.
- Resolved customer issues promptly, maintaining high standards of service satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Customer Service Team Member
Collins Foods Limited
South Perth, WA, Australia
11.2023 - Current
- Assisted up to 50 customers per shift, handling inquiries, resolving issues, and processing orders.
- Demonstrated excellent time management and multi-tasking skills in a fast-paced environment.
- Recognized by management for outstanding customer satisfaction and teamwork.
Encoder
City Government of San Pedro, Laguna
San Pedro, Laguna, Philippines
08.2022 - 09.2022
- Accurately input data for municipal projects, ensuring high accuracy and efficiency.
- Assisted in document preparation and maintained records for the administrative department.
- Demonstrated strong attention to detail, reducing data errors by 20%.
Work Immersion
Creotec Philippines, INC.
Philippines
03.2022 - 03.2022
- Gained practical experience in administrative tasks, including filing and data entry.
- Assisted senior staff in project documentation and preparation of reports.
Education
Advanced Diploma - Civil Construction Design
Australian College of Management And Innovation
Australia09-2025
Diploma - Civil Construction Design
Australian College of Management and Innovation
Australia12.2024
Senior High School - undefined
Sisters of Mary Immaculate School
01.2022
Skills
- Customer Service
- AutoCAD, Microsoft Office (Excel, Word)
- Basic Math and Project Estimation
- Time Management and Organization
- Teamwork and Leadership
- Problem Solving and Attention to Detail
- Cash handling
- Workplace safety
- Staff management
Timeline
Shift Supervisor
Collins Foods Limited
08.2025 - Current
Customer Service Team Member
Collins Foods Limited
11.2023 - Current
Encoder
City Government of San Pedro, Laguna
08.2022 - 09.2022
Work Immersion
Creotec Philippines, INC.
03.2022 - 03.2022
Diploma - Civil Construction Design
Australian College of Management and Innovation
Senior High School - undefined
Sisters of Mary Immaculate School
Advanced Diploma - Civil Construction Design
Australian College of Management And Innovation