Irfan Asfahany

• Enhanced customer satisfaction by efficiently managing prompt and accurate service.
• Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques in accordance to the standard of procedures set by Compass Group.

• Resolved and investigated complaints regarding service and food quality to prevent loss of business.
• Maintained a clean and safe work environment by adhering to health regulations and completing weekly cleaning checklist.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.

• Interim Venue Manager during the period of December 2021 to July 2022.
• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times during the Covid pandemic.
• Enforced RSA safety policies and procedures to manage risks and prevent incidents.
• Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
• Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.

Key Achievements:

• Employee of the Month July 2019 for operational seafood buffet logistics focused on Groupon strategies.
• Crossover training in the Front Office Department during the Covid pandemic.
• Heartfelt farewell messages from team members thanking for the ongoing dedication, support and mentorship towards the Warwick department.

• Building sustainable relationships within the community by promoting a positive brand image of the venue.
• Reconciled cash and credit card transactions to maintain accurate records.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.