Iris Cas
Clyde North,VIC
Summary
Dynamic and results-driven university student with a proven track record as a Team Leader at Social Fair, enhancing customer satisfaction through effective service quality management and team leadership. Developed strong skills in communication an conflict resolution, and works well in a team. Skilled at adapting teaching methods as a Tutor at Kumon Education Centre, boosting student confidence and comprehension. Strong communicator with a commitment to safety and quality in all activities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Leader
Social Fair
06.2024 - Current
- Team Leader: Delegated responsibilities to other staff members according to individual strengths and areas of expertise, handled cash including finalising tills during closing and resetting tills during openings, increased customer satisfaction by closely monitoring service quality standards and addressing any issues or complaints promptly.
- Barista/Bartender: Prepared and served hot and alcoholic beverages, providing excellent customer service while maintaining cleanliness and organisation of the cafe and bar.
- Receptionist: Greeted and assisted guests, managed reservations and handled basic administrative tasks such as phone calls and emails.
- Activity/Event Crew: Led and supervised children in high ropes and rock climbing activities, including harnessing and ensuring safety protocols are followed. Led birthday parties and other social events or functions, ensuring they run on time and everything is organised. Performed regular safety checks on equipment, ensuring it meets required standards for safe operation during activities.
Tutor
Kumon Education Centre
01.2024 - 09.2024
- Provided homework assistance using specific curriculum and materials.
- Increased student comprehension by utilising personalised teaching methods and adapting to individual learning styles.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Monitored student progress and provided feedback and support.
- Maintained records of student assessments, tutoring activities and results.
Education
Bachelor of Nursing -
Monash University
Clayton, VIC01-2026
Skills
- Able to provide patience and empathy
- Able to manage time efficiently
- Capable of working independently and in a team
- Great communication skills
- Proficient at problem-solving
- Able to follow instructions and procedures accurately
- Able to keep composure and work under pressure
- Excellent attention to detail
Certification
- Awarded a valid Responsible Service of Alcohol (RSA)
- Has a valid Working with Children Check (Employee)
- Completed HLTAID011 - Provide First Aid course
- Completed HLTAID010 - Provide basic emergency life support course
- Completed HLTAID009 - Provide cardiopulmonary resuscitation course
- Completed 'Neuroscience' course with Emerging Sciences Victoria
- Awarded First Class Honours in Drumming from ANZCA Music Examinations
Timeline
Team Leader
Social Fair
06.2024 - Current
Tutor
Kumon Education Centre
01.2024 - 09.2024
Bachelor of Nursing -
Monash University
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