SHILPA SASIDHARAN
Wollongong,NSW
Summary
Experienced and dedicated support professional in aged care, offering over one year of expertise in delivering high-quality residential and in-home assistance. Demonstrated proficiency in understanding the diverse requirements of service users by actively aiding over 100 individuals with a range of conditions and needs. Skilled in providing restorative care and adept at assisting patients dealing with memory loss. Committed to applying my extensive knowledge in geriatrics to enhance the overall well-being of residents in the aged care and disability sector, with a focus on ensuring each day is an exceptional experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Boost Juice International
Shellharbour, NSW
05.2022 - Current
- Analyze customer and sales data to identify trends driving sales growth by 30% during promotional campaigns.
- Spearhead the execution of seasonal marketing initiatives (e.g., Christmas, Easter), resulting in a 20% increase in foot traffic.
- Collaborate with senior management to design customer loyalty programs and report daily sales data analysis lead developing effective sales strategies.
- Implement a streamlined staffing model based on sales data, reducing labour costs by 12% while maintaining service quality.
- Mentor and train team members, fostering a high-performing, customer-focused culture that consistently exceeds KPIs.
- Act as the manager on duty, ensuring operational efficiency in the store, and delivering the best product to customers as per the guidelines.
Assistant In Nursing
Advance Nursing
Australia, NSW
09.2022 - 11.2024
- Supported service users in their day-to-day activities, which included tasks like hygiene, grooming, cleaning, and meal assistance.
- Ensured precise documentation in accordance with company policies, achieving a flawless 100% accuracy rate, and submitted detailed reports promptly.
- Provided exemplary aged care and social support to more than 100 seniors from more than five aged care facilities.
- Conducted weekly evaluations of clients' behavior and conditions, promptly informing supervisors and caregivers of any observed changes, and adjusting interventions as necessary.
- Implemented resourceful lifestyle management strategies tailored to enhance the quality of life for each individual.
- Regularly assessed both the physical and mental health conditions of clients to ensure their proper care.
Client Relationship & Admin Officer
Coconut Weddings
India
08.2018 - 12.2021
- Developed and implemented administrative procedures to improve operational efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Coordinated support to facilitate general office operations.
Education
Master of Science - Business Analytics
University of Wollongong
Wollongong, NSW02-2024
MBA - Marketing
Kerala University of Fisheries And Ocean Studies
India03-2017
Bachelor of Science - Mathematics
Mahatma Gandhi University
India03-2015
Skills
- First Aid
- Transportation assistance
- Multitasking
- Planning
- Reliability
- Flexibility
- Resilience
- Empathy
- Compassion
- Communication Skills
- Patience
- Personal Care
- Bathing Assistance
- Listening skills
Certification
- Certificate III in Individual Support (Ageing and Disability)
- First Aid & CPR
- Manual Handling
Timeline
Assistant In Nursing
Advance Nursing
09.2022 - 11.2024
Team Leader
Boost Juice International
05.2022 - Current
Client Relationship & Admin Officer
Coconut Weddings
08.2018 - 12.2021
- Certificate III in Individual Support (Ageing and Disability)
- First Aid & CPR
- Manual Handling
Master of Science - Business Analytics
University of Wollongong
MBA - Marketing
Kerala University of Fisheries And Ocean Studies
Bachelor of Science - Mathematics
Mahatma Gandhi University
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