Iris Mai
Kensington,NSW
Summary
Tireless Restaurant Waitress skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences.
Friendly worker with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations.
Overview
1
1
year of professional experience
Work History
Restaurant Waitress
Trinhy's Vietnamese
Central Coast, NSW
03.2019 - 10.2019
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Foundation - Commerce
UNSW
Kensington, NSW08.2022
Skills
- Customer Service and Rapport
- Verbal and Written Communication
- Conflict and Complaint Resolution
- Cleaning and Sanitizing
- Transactions and Cash Handling
- Food Safety Standards
- PPE Guideline Compliance
- Multitasking and Prioritization
- Tableside Service
team work and problem solving
When I face some problems, I start by defining the problem, finding solutions, implementing those ideas, and evaluating their effectiveness. I listen to other team members, take everyone's opinions into consideration, and work for the benefit of the team as a whole.
Timeline
Restaurant Waitress
Trinhy's Vietnamese
03.2019 - 10.2019
Foundation - Commerce
UNSW
Similar Profiles
Vera LatifaVera Latifa
Kitchen and Take Order at Vietnamese RestaurantKitchen and Take Order at Vietnamese Restaurant
Hanh LeHanh Le
Restaurant General Manager at Hannah's Vietnamese Pho RestaurantRestaurant General Manager at Hannah's Vietnamese Pho Restaurant
Tram VoTram Vo
Teacher's Assistant at Vietnamese Cultural CenterTeacher's Assistant at Vietnamese Cultural Center
Reza AdeliReza Adeli
Retail Sales Assistant at Arsalan Phone StoreRetail Sales Assistant at Arsalan Phone Store
Jenny OnishiJenny Onishi
Volunteer at Abroad International SchoolVolunteer at Abroad International School