Isaac-David Tull
4/421 Sandgate Road,QLD
Summary
Experienced and hands-on Manager with over 9 years in hospitality Industry. Proficient in leading high-performing teams and delivering outstanding customer service. Skilled in staff management, stock control and daily operations, with a strong focus on efficiency, team culture and quality service. Proven ability to increase customer satisfaction and streamline workflow in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cafe Manager
Remys
12.2023 - 07.2025
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as cash register counting, active roasting and supply ordering.
- Motivated staff to perform at peak efficiency and quality.
- Developed and implemented strategies to promote cafe products and increase sales.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Head Barista
Atlas Kaffe
05.2022 - 11.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Front of House Manager
Red Stag Restaurant
07.2016 - 04.2022
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
High School Diploma -
Marian College
Myrtleford, VIC10-2019
Skills
- Customer Relationship Management
- Continuous improvement
- Staff superviso & Managment
- Team motivation and coaching
- Inventory management
- Business operation
- Communication skills
- Attention to detail
Certification
- Cert III in Business Management
- RSA
- Food Safety Cert
Timeline
Cafe Manager
Remys
12.2023 - 07.2025
Head Barista
Atlas Kaffe
05.2022 - 11.2023
Front of House Manager
Red Stag Restaurant
07.2016 - 04.2022
High School Diploma -
Marian College
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