Grace Cox
Lucas,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. I am a solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with customers. Motivated to always maintain customer satisfaction and contribute to company success. Furthermore, I have a proven ability in upselling and meeting personal targets and team KPI's.
Overview
10
10
years of professional experience
Work History
Retail Assistant
SKECHERS Retail
02.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Worked towards KPI's and personal targets.
Customer Service Assistant
Ampol
03.2018 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls to answer questions about products and services.
- Utilized problem-solving skills to address customer queries and complaints.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Collected and returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Upselling of products based on promotional deals.
- Implemented Planograms and promotional materials monthly.
All Rounder
JJ's Pizza
04.2014 - 02.2018
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Preparation of food to safety standards
- Worked flexible hours across night, weekend and holiday shifts.
- Answering calls and taking orders
Education
Bachelor of Psychological Science -
Deakin University
Melbourne, VIC06.2023
Skills
- Training and Development
- POS Inventory System Operation
- Till Counting
- Cash Handling
- Administrative and Office Support including Day Rolling
- Calm and Professional Under Pressure
- Sales, Upselling and KPI's
- Stocktake including tobacco products
- Filling online orders
- Policy and Procedure Adherence
Timeline
Retail Assistant
SKECHERS Retail
02.2024 - Current
Customer Service Assistant
Ampol
03.2018 - Current
All Rounder
JJ's Pizza
04.2014 - 02.2018
Bachelor of Psychological Science -
Deakin University
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