Isaac O'callaghan

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.

Whilst working at a campsite in Munich for Oktoberfest I;

• Worked with a small team ensuring that our facilities such as, Kitchen, Bar and the toilets were well maintained and up to the hygiene codes set
• Worked with our guests on site promoting the stoke travel brand through guest interactions and giveaways
• Used clear communication with staff and volunteers in order to quickly and efficiently deal with issues
• was able to use different leadership styles to ensure my team work effectively which was initially a challenge since some staff were paid and some were volunteers

• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
• Maintained clean and welcoming common areas, contributing to a positive guest experience.
• Assisted with event setup and breakdown, ensuring timely completion and attention to detail.
• Assisted in training new hires, providing guidance on the companies standards and best practices.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Used clear and effective communication over radio with staff and train drivers
• assisted in maintaining stock for bars, restaurants and housekeeping staff in order to have well flowing services
• routine checks on train and kitchen equipment
• worked extremely long hours whilst maintaining high standards of performance and service

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.