Professional with experience in patient transport and emergency response. Skilled in safely moving patients, providing compassionate care, and maintaining communication with medical staff. Strong focus on teamwork and achieving optimal outcomes. Reliable, adaptable, and ready to meet changing needs with calm demeanor and attention to patient safety and comfort.
Overview
14
14
years of professional experience
Work History
Patient Transport Officer
National Patient Transport Group
01.2025 - Current
Developed strong rapport with diverse groups of patients from varying cultural backgrounds through empathetic listening skills and genuine compassion.
Received recognition for exceptional attendance record and punctuality, demonstrating dedication to the role.
Contributed to a positive workplace culture by maintaining professionalism at all times, even during high-stress situations.
Assisted in lifting and transferring patients using proper body mechanics, minimizing injury risk for both patients and staff members.
Reduced patient transfer times through effective communication and coordination with healthcare teams.
Collaborated closely with nursing staff to coordinate seamless transitions between departments or facilities.
Demonstrated adaptability by effectively handling a wide range of situations, including difficult patients or unexpected emergencies.
Utilized excellent communication skills to relay essential information regarding patient status, ensuring continuity of care throughout the transportation process.
Volunteer Ambulance Officer
SA Ambulance
09.2023 - Current
Improved patient care by efficiently responding to emergency calls and providing appropriate medical assistance.
Evaluated equipment usage regularly for efficient inventory management and timely replacement of expired or damaged items.
Ensured compliance with state regulations through meticulous documentation of patient assessments, treatments, and transport details.
Promoted a safe working environment by adhering to established safety protocols during emergency situations.
Surf Lifesaver
Surf Life Saving South Australia
02.2018 - Current
Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
Directed and oversaw maintenance records and incident reports.
Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Verified first aid supplies each day to effectively handle any emergency.
Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
Emergency Answering Point
Telstra Corporation
10.2023 - 01.2024
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Commercial Trainer
St John Ambulance SA
03.2023 - 09.2023
Met needs of different students by adapting teaching materials and methods.
Organized activities to promote learning and increase student enjoyment.
Helped students meet course goals by establishing clear objectives for lessons, units and projects.
Educated students on Provide First by applying variety of instructional techniques within hands-on curriculum.
Provided clear, informative lectures on Various First Aid Courses to classes of up to 20 students.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Adult Volunteer Team Leader
St John Ambulance SA
02.2023 - 09.2023
Mentored and guided members to foster proper completion of assigned duties.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Initiated timely response to emails, voicemails and written correspondence.
Club President
Semaphore Centrals Netball Club
08.2020 - 12.2022
Trained and guided team members to maintain high productivity and performance metrics.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Unified Communications Voice Engineer
PTS Communications
12.2018 - 09.2022
Maintained documentation for telecommunication systems, equipment inventory and floor plans.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Worked closely with network administrators and server engineers to deliver quality service.
Coordinated installation of new users and relocations of existing users.
Performed telecommunication and networking business evaluations.
Installed, maintained and supported voice/data applications.
Read technical manuals and literature to stay abreast of new technology.
Managing Director
Connex Online/Simply Ask Simon
03.2014 - 12.2018
Monitored office workflow and administrative processes to keep operations running smoothly.
Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
Provided documentation of processes to comply with regulations and company policies.
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Delegated assignments based on plans, project needs and knowledge of individual team members.
Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
Senior Communications Technician
MyTelco
04.2012 - 03.2014
Installed and configured new devices and system components.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Responded to service requests during and after business hours.
Read blueprints and schematics to correctly place equipment.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Worked closely with network administrators and server engineers to deliver quality service.
Coordinated installation of new users and relocations of existing users.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Business Development Manager
Telstra Business Centre Wayville
02.2011 - 04.2012
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Researched and identified opportunities for account growth, account penetration and market expansion.
Negotiated and closed long-term agreements with new clients in assigned territory.
Reached out to potential customers via telephone, email and in-person inquiries.
Negotiated, prepared and signed contracts with clients.
Worked with existing customers to increase purchases of products and services.
Education
Bachelor of Paramedical Science - Health Sciences
Flinders University
Adelaide, SA
2025
Certificate IV in Health Care - Emergency Health Care
SA Ambulance
Adelaide
07.2024
Graduate Certificate - Provide First Aid
St John Ambulance SA
Unley, SA
03.2023
Graduate Certificate - Provide Advanced Resuscitation And Oxygen Therapy
St John Ambulance SA
Unley, SA
03.2023
Certificate IV in Training And Assesment -
SpecTraining
2023
Bachelor of Commerce, Batchelor of Commerce - Accounting
University of South Australia
Adelaide, SA
Cabling Provider Rules (Open Cabling) - Cabling And Infrastructure
JB Hunter
Wingfield
Small Business Foundation Engineer -
Cisco Univerity
Sydney
Cisco Certified Network Associate - CCNA
Cisco
Sydney, NSW
ShoreTel Implementation And Administration - Communications Systems Technology
ShoreTel University
Sydney, NSW
ShoreTel Contact Implementation And Administration - Communications Systems Technology
ShoreTel University
Sydney, NSW
Skills
Patient care
Transportation safety
Patient communication
Patient safety
Patient confidentiality
Problem resolution
Patient transport
Teamwork and collaboration
Problem-solving
Time management
Timeline
Patient Transport Officer
National Patient Transport Group
01.2025 - Current
Emergency Answering Point
Telstra Corporation
10.2023 - 01.2024
Volunteer Ambulance Officer
SA Ambulance
09.2023 - Current
Commercial Trainer
St John Ambulance SA
03.2023 - 09.2023
Adult Volunteer Team Leader
St John Ambulance SA
02.2023 - 09.2023
Club President
Semaphore Centrals Netball Club
08.2020 - 12.2022
Unified Communications Voice Engineer
PTS Communications
12.2018 - 09.2022
Surf Lifesaver
Surf Life Saving South Australia
02.2018 - Current
Managing Director
Connex Online/Simply Ask Simon
03.2014 - 12.2018
Senior Communications Technician
MyTelco
04.2012 - 03.2014
Business Development Manager
Telstra Business Centre Wayville
02.2011 - 04.2012
Bachelor of Paramedical Science - Health Sciences
Flinders University
Certificate IV in Health Care - Emergency Health Care
SA Ambulance
Graduate Certificate - Provide First Aid
St John Ambulance SA
Graduate Certificate - Provide Advanced Resuscitation And Oxygen Therapy
St John Ambulance SA
Certificate IV in Training And Assesment -
SpecTraining
Bachelor of Commerce, Batchelor of Commerce - Accounting
University of South Australia
Cabling Provider Rules (Open Cabling) - Cabling And Infrastructure
JB Hunter
Small Business Foundation Engineer -
Cisco Univerity
Cisco Certified Network Associate - CCNA
Cisco
ShoreTel Implementation And Administration - Communications Systems Technology
ShoreTel University
ShoreTel Contact Implementation And Administration - Communications Systems Technology