Summary
Overview
Work History
Education
Skills
Key Strengths And Skills
References
Timeline
Generic

Isaac O'Keefe

Charnwood,ACT

Summary

Empathetic, reliable, and culturally aware support worker with a natural ability to build rapport and trust with clients of all ages and backgrounds. Since 2023, I’ve worked with Consulting, Autism, and Positive Support (CAAPS) in support, admin, and outreach roles, developing hands-on experience in disability, alcohol recovery, and community inclusion. My easy-going, understanding nature helps me connect with people quickly and respectfully, even in complex or challenging environments. I’m now seeking a frontline support role on Groote Eylandt, where I can contribute to a strong, culturally grounded team, and make a meaningful impact in people’s lives.

Overview

1
1
year of professional experience

Work History

Support Worker

CAAPS
08.2024 - Current
  • Supporting people with disabilities, mental health diagnoses, and high-risk behaviours
  • One-on-one support for youth and older clients with trauma and alcohol dependence
  • Promoting daily routines, self-care, and access to community safely
  • Encouraging participation in cultural, recreational, and therapeutic activities
  • Using consistent, trauma-informed strategies based on client support plans
  • Assisting with transport, social skill building, and emotional regulation
  • Reporting daily notes and communicating with the care team as needed

Office & Client Services Assistant

CAAPS
07.2024 - Current
  • Frontline contact for families, support coordinators, and professionals
  • Answering calls, emails, and managing intake and scheduling with respect and clarity
  • Coordinating referrals and service agreements with a strong disability lens
  • Maintaining participant privacy, clear records, and NDIS compliance in admin work
  • Liaising with practitioners and community stakeholders to support participant goals

Grounds & Maintenance Worker

CAAPS
01.2024 - 07.2024
  • Mowed lawns, cleared garden beds, and assisted with on-site maintenance
  • Delivered services respectfully while working around vulnerable participants
  • Represented CAAPS in homes and community spaces with pride and professionalism
  • Demonstrated reliability, safety awareness, and strong work ethic

Education

High School Diploma -

Vincentia High
Vincentia, NSW
11-2023

Skills

  • Empathy
  • Community outreach
  • Disability support
  • Alcohol recovery
  • Support for youth
  • Support for adults
  • Support for elders
  • Trauma awareness
  • Communication
  • Active listening
  • Understanding of NDIS
  • Disability support best practices
  • Professionalism
  • Daily living assistance
  • Hygiene support
  • Routine support
  • Emotional support
  • Tech-savvy
  • Microsoft Office
  • Email
  • Scheduling systems
  • First Aid

Key Strengths And Skills

  • Deeply empathetic, builds connection and rapport with ease
  • Experienced in disability support, community outreach, and alcohol recovery
  • Supportive of youth, adults, and elders across a range of complex needs
  • Trauma-aware and respectful in high-pressure or emotional situations
  • Skilled communicator – calm tone, clear language, and active listening
  • Understanding of NDIS and disability support best practice
  • Professional with families, coordinators, and community stakeholders
  • Able to assist with daily living, hygiene, routines, and emotional support
  • Tech-savvy with Microsoft Office, email, scheduling systems
  • White Card and WWVP Card holder; First Aid in progress

References

Available upon request

Timeline

Support Worker

CAAPS
08.2024 - Current

Office & Client Services Assistant

CAAPS
07.2024 - Current

Grounds & Maintenance Worker

CAAPS
01.2024 - 07.2024

High School Diploma -

Vincentia High
Isaac O'Keefe