Isabel Canty-Forrest
Sydney
Summary
Aspiring real estate professional with a strong background in customer service, administration, and client communication. Experienced in fast-paced environments requiring professionalism, organization, and attention to detail. Confidently handling inquiries in person and over the phone, managing bookings and schedules, and delivering high-quality client experiences. Eager to learn and build a long-term career in the real estate industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Highfield Caringbah
07.2023 - Current
- Delivered professional customer service in a high-volume, fast-paced environment.
- Managed client bookings, inquiries, and phone calls.
- Assisted with event coordination and setup, ensuring smooth operations.
- Handled payments and POS systems accurately.
- Maintained a professional appearance, and strong attention to detail.
- Resolved customer concerns calmly and efficiently
Food and Beverage Attendant
The Prince Hotel
05.2022 - 07.2023
- Provided consistent, high-quality service to a diverse clientele.
- Managed bookings, scheduling, and customer inquiries.
- Assisted with functions and large-scale events.
- Worked collaboratively with team members to meet service standards.
- Operated POS, TAB, and Keno systems responsibly.
Assistant Manager
Hazlehurst Cafe
01.2019 - 07.2023
- Supervised daily operations and supported staff performance.
- Managed rosters, breaks, and staff training.
- Handled bookings, phone inquiries, and customer complaints.
- Opened and closed the venue, ensuring compliance and organization.
- Coordinated functions and events from setup to completion.
- Built strong relationships with regular clients through professional service.
Receptionist
Spinal Correction
03.2020 - 08.2021
- Managed front-desk operations and client appointments.
- Answered phone and email inquiries professionally.
- Scheduled appointments and maintained accurate client records.
- Greeted clients warmly, and provided clear information.
- Supported daily administrative tasks and record-keeping.
Skills
- Customer and client service
- Phone and email inquiries
- Booking and schedule management
- Open-style client interaction (inspections/events)
- Administrative support
- Time management and organization
- Professional presentation
- Conflict resolution and problem-solving
- Working in fast-paced environments
- Team collaboration
Certification
Certificate IV in Hospitality - In progress
Certificate III in Hospitality - 2024
Responsible Service of Alcohol (RSA) - 2022
Responsible Conduct of Gambling (RCG) - 2022
Advanced Responsible Conduct of Gambling (ARCG) - 2024
Certificate III in Hospitality - 2024
Responsible Service of Alcohol (RSA) - 2022
Responsible Conduct of Gambling (RCG) - 2022
Advanced Responsible Conduct of Gambling (ARCG) - 2024
Timeline
Food and Beverage Attendant
Highfield Caringbah
07.2023 - Current
Food and Beverage Attendant
The Prince Hotel
05.2022 - 07.2023
Receptionist
Spinal Correction
03.2020 - 08.2021
Assistant Manager
Hazlehurst Cafe
01.2019 - 07.2023