Isabel Guerreiro
Sydney,NSW
Summary
A professional and motivated Change Consultant with experience in the Banking and Financial Services Industry, Wagering and Gaming Industry and the Public Sector. Strong ability in identifying, developing, and effectively communicating change strategies. Establishing and encouraging cultural change at different operational levels, inspiring stakeholder engagement and monitoring efficiency of change. Recognised for being flexible and having the ability of building relationships to enhance delivery and acceptance of change, whilst tracking and managing project and change initiatives to completion. Extensive experience in stakeholder management and working in agile environments that are constantly changing.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Change Manager
National Australia Bank (NAB)
04.2023 - Current
- Offered comprehensive change management expertise as a Senior Change Manager within the JoinGlobal Program, overseeing various streams aimed at enhancing systems and processes in the C&IB Division
- This initiative was driven by the need to fulfil an enforceable undertaking by AUSTRAC, specifically addressing identified gaps in Anti-Money Laundering and Counter- Terrorism Financing (AML/CTF) Compliance under Version 11.
Senior Change Manager
Tabcorp Pty Limited
03.2019 - 04.2023
- Provide change management support as a Senior Change Manager across multiple projects under the AML/CTF Program that is accountable for implementing AML/CTF (Anti-Money Laundering and Counter- Terrorism Financing) compliance across Tabcorp.
Change Manager
MLC Limited
02.2018 - 03.2019
- Provide change management support as a Change Manager across multiple projects.
Senior Change Analyst / Change Manager
Transport for NSW
10.2016 - 02.2018
- Provided change management support as a Senior Change Analyst and Change Manager across multiple projects.
Change Consultant
UXC Consulting
07.2015 - 10.2016
- Provided change management as a Change Consultant across multiple projects at MLC Limited.
Change Analyst
Commonwealth Bank of Australia (CBA)
10.2013 - 10.2014
- Worked on various change deliverables on a significant project impacting 24,000 staff across Retail Banking, Wealth Management and Business and Private Bank.
Business Analyst
Commonwealth Bank of Australia (CBA)
07.2010 - 09.2013
- Worked on projects related to the Corporate & Commercial Lending product suite and Small Work Requests for System Enhancements.
Education
Accounting in Business -
Change Management – Foundation & Practitioner -
06.2015
Skills
- Stakeholder management
- Business impact analysis
- Communication planning and delivery
- Learning approach, development, and delivery
- Training coordination
- Business / readiness assessment
- Workshop facilitation
- Agile/Flexible mindset with continuous delivery
- People management
- Process analysis / mapping
- Business / readiness assessment
- Business requirement documentation
- Develop Change Management Delivery Approach
- Implement Change Plans
- Identify stakeholders affected by the proposed changes, conduct analysis on current and future states of assigned change with the objective to complete detailed impact assessments
- Work closely with the project team to bridge gaps in communication between the project and business stakeholders
Professional Development
- Change Analyst, Manage Change Successfully Program, 2013
- Process Improvement, Lean Practitioner Accreditation, 2012
- Process Improvement, Process Excellence, 2010
- Business Analyst, Project Management Fundamentals, 2011
- Business Analyst, Business Analyst Capability Development Program, 2010
- Communications, Presentation Skills, 2011
- Communications, Today’s Business Writing, 2008
References
Available upon request
Certification
- Certification APMG International
Languages
Portuguese
Native or Bilingual
Timeline
Senior Change Manager
National Australia Bank (NAB)
04.2023 - Current
Senior Change Manager
Tabcorp Pty Limited
03.2019 - 04.2023
Change Manager
MLC Limited
02.2018 - 03.2019
Senior Change Analyst / Change Manager
Transport for NSW
10.2016 - 02.2018
Change Consultant
UXC Consulting
07.2015 - 10.2016
Change Analyst
Commonwealth Bank of Australia (CBA)
10.2013 - 10.2014
Business Analyst
Commonwealth Bank of Australia (CBA)
07.2010 - 09.2013
Accounting in Business -
Change Management – Foundation & Practitioner -
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