Summary
Overview
Work History
Skills
Certification
Certifications
Timeline
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Isabel Ingram

Summary

Reliable and energetic individual with a strong background in support roles and a lifelong love of animals. Although I am new to the doggy daycare industry, I have hands-on experience caring for my own dogs and am confident working with animals of all sizes. Known for being physically capable, calm under pressure, and a strong team player. Passionate about animal welfare and excited to bring my dedication, work ethic, and positive attitude to a dog-loving team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Olive Care
04.2024 - Current
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.

Disability Support Worker

Solve Care
03.2023 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.

Team Leader

A & I Cleaning
01.2020 - 01.2023
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
  • Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.

Cleaning Team Member

JB Cleaning
01.2018 - 11.2020
  • Reduced the spread of germs and viruses by consistently sanitizing high-touch surfaces.
  • Utilized industry best practices for various cleaning techniques while complying with site-specific requirements or protocols.
  • Met company standards for cleanliness with thorough attention to detail in completing daily tasks.
  • Maintained inventory of cleaning supplies, ordering new stock as needed to ensure consistent availability for daily tasks.

Team Member

Mcdonalds
11.2016 - 01.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.

Skills

  • Animal care (personal experience)
  • Strong communication
  • Physical stamina & active work
  • Safety & hygiene awareness
  • Team collaboration
  • Multitasking & time management
  • Problem-solving
  • Emotional support & reliability
  • Patience and tolerance
  • Customer service

Certification

  • CPR
  • First aid
  • WWCC
  • National police check
  • Ndis approved worker


Certifications

CPR & First Aid

Working With Children Check (WWCC)

National Police Check

NDIS Approved

Timeline

Disability Support Worker

Olive Care
04.2024 - Current

Disability Support Worker

Solve Care
03.2023 - Current

Team Leader

A & I Cleaning
01.2020 - 01.2023

Cleaning Team Member

JB Cleaning
01.2018 - 11.2020

Team Member

Mcdonalds
11.2016 - 01.2018

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Isabel Ingram