Isabel Llorico
Brisbane,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant
MIDAS DAVID JONES
, AUSTRALIA
10.2022 - 12.2022
Retail Sales Assistant
MATHERS
BRISBANE, AUSTRALIA
09.2021 - 12.2022
- Excelled in driving top sales performance by proactively engaging customers, providing personalized product recommendations, and closing sales, resulting in being in the top 2 sales performers in the area
- Demonstrated exceptional customer service skills by promptly resolving customer inquiries, handling complaints, and ensuring customer satisfaction
- Assisted in visual merchandising efforts by creating eye-catching displays, organizing products, and implementing promotional campaigns, contributing to overall store sales
- Collaborated with team members to maintain inventory accuracy, replenish stock, resolve stock issues and conduct regular stock checks, to ensure optimal stock levels and smooth store operations.
Retail Sales Associate
SWAROVSKI
Brisbane, QLD
10.2023 - Current
- Contributed to customer satisfaction by aiding in the selection of suitable merchandise.
- Implemented effective display strategies to engage customers and boost sales.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Participated in an exclusive event catering to high-end crystal buyers
Category Assistant
WHOLELIFE PHARMACY
BRISBANE, AUSTRALIA
01.2023 - 03.2023
- Assisted in managing inventory for over 500+ product SKUs across the Vitamins, Baby Products, Make-up and select Health-Food category
- Coordinated and collaborated as part of a cross-functional team to execute promotional activities during monthly campaign periods
- Conducted market research and analysis on competitor products, providing insights to optimally price products in line with promotional campaigns
- Liaised, coordinated and collaborated with product supplier to support monthly promotional campaigns.
Retail Sales Assistant
CINORI
, AUSTRALIA
10.2021 - 10.2022
- Assisted customers with their inquiries, providing exceptional service and ensuring a positive shopping experience
- Managed and organised inventory, ensuring shelves were fully stocked and products were correctly priced and displayed
- Effectively handled cash transactions, accurately counting and reconciling cash drawers at the beginning and end of each shift
- Pursued sales targets utilising product knowledge and persuasive communication skills to drive customer purchases.
Food & Beverage Staff
THE FANTAUZZO HOTEL
, AUSTRALIA
02.2021 - 08.2021
- Successfully served and catered to a high volume of customers in a fast-paced Hotel environment, ensuring exceptional customer satisfaction and maintaining a positive dining experience
- Demonstrated strong knowledge of menu items and provided detailed information on ingredients, preparation methods, and allergen information, resulting in increased customer confidence and repeat business
- Efficiently managed and organized inventory, ordering and restocking supplies to ensure availability of necessary ingredients, reducing wastage and minimizing costs
- Collaborated with a diverse team to maintain cleanliness and sanitation standards in accordance with food safety regulations, contributing to a safe and hygienic environment for staff and patrons.
Food & Beverage Staff
THE HOTEL WINDSOR
, AUSTRALIA
08.2018 - 09.2019
- Prepared and served a variety of food and beverages to guests, ensuring exceptional customer satisfaction and positive feedback
- Collaborated with team members to effectively manage dining areas, maintaining a clean and organised work environment
- Demonstrated knowledge of menu items, providing detailed information to guests and making recommendations based on their preferences when required.
Education
Diploma - Business
Australian Institute of Management
Brisbane, QLD11-2022
Skills
- Customer Service
- Teamwork and Collaboration
- Microsoft Office Suite
- Highly organized
- Professional Communication
Affiliations
Reading, Tennis, Travel
References
References available upon request.
Timeline
Retail Sales Associate
SWAROVSKI
10.2023 - Current
Category Assistant
WHOLELIFE PHARMACY
01.2023 - 03.2023
Retail Sales Assistant
MIDAS DAVID JONES
10.2022 - 12.2022
Retail Sales Assistant
CINORI
10.2021 - 10.2022
Retail Sales Assistant
MATHERS
09.2021 - 12.2022
Food & Beverage Staff
THE FANTAUZZO HOTEL
02.2021 - 08.2021
Food & Beverage Staff
THE HOTEL WINDSOR
08.2018 - 09.2019
Diploma - Business
Australian Institute of Management
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