Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Isabella Convey-Ryan

Bonbeach,VIC

Overview

8
8
years of professional experience

Work History

Front of House Staff Member

Ferguson Plarre
Patterson Lakes, VIC
07.2023 - Current
  • Greeted customers and answered questions about menu items.
  • Ensured compliance with health and safety regulations in the restaurant.
  • Processed customer payments accurately and efficiently.
  • Assisted with food preparation tasks as needed.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.

Hospitality Team Member

Twisted Sista
Frankston, VIC
04.2021 - 03.2023
  • Provided highest quality customer service standards by anticipating customer needs.
  • Handled guest transactions, posted payments and balanced cash drawers.
  • Greeted guests and visitors upon arrival and determined how to be of assistance.
  • Trained newly hired employees regarding company policies and procedures.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Rotated stock items and ingredients to maintain freshness.
  • Operated industrial dishwasher to wash glassware and utensils.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Served patrons food from counters and steam tables.
  • Interacted pleasantly with customers and offered assistance to find needed items.
  • Served customers by phone to take orders and answer product or service questions.

Casual Legal Admin Assistant

Marsh and Maher Richmond Bennison Lawyers
Mentone, VIC
10.2020 - 03.2021
  • Maintained client confidential files.
  • Filed, scanned and uploaded client documentation to relevant computer applications.
  • Attended to secure destruction of client file and documentation once saved accordingly.
  • liaised with staff regarding client document management.

Checkout Operator

Coles
Keysborough, VIC
01.2018 - 01.2020
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Informed customers about store policies, merchandise options and current promotions.
  • Balanced daily transactions with accurate closing processes.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Monitored self-checkout users to identify problems and maintain store security.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.

Promotional Event Assisstant

The Leader Newspaper
Melbourne, VIC
01.2017 - 01.2020
  • Organized materials, cleaned facilities and set up equipment to prepare for events.
  • Greeted incoming guests, reviewed tickets and directed to facility locations.
  • Sought guidance from team members to resolve issues and identify appropriate issues for escalation.
  • Assisted guests with promotional activities provided within the stall location.
  • Distributed and managed promotional products.
  • Set up and tore down equipment for large scale events.
  • Monitored activities to enforce rules and safety procedures.
  • Greeted or assisted patrons entering or exiting the stall.
  • Recorded details of attendance or sales activities.
  • Managed crowds and monitored safety during the event.

Casual Sales Assistant

Kidz on Nepean
Chelsea, VIC
10.2016 - 10.2019
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales under the direction of the manager.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Used product knowledge to suggest items to match client needs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted and completed cash, check and credit card payments.

Education

High School Diploma -

Our Lady of The Sacred Heart College
Bentleigh, VIC
12.2020

Bachelor of Education Primary -

Australian Catholic University
Melbourne, VIC

Skills

  • Providing customer support
  • Multi-tasker
  • Communicating with clients
  • Cash transactions
  • Effective planning
  • Team member motivation
  • effective communication
  • Active listening
  • People skills
  • Decision-making

Accomplishments

  • 2014 - City of Kingston Junior Citizen of the Year award
  • 2015 - College colour award (white)
  • 2016 - Victorian Junior Ambassador for Legion of Mary
  • 2017 – Vet certificate in Workplace Pathways
  • 2018 – College colour award for participating in non-compulsory school activities, events and sports. (Red and green)
  • 2019 – College colour (blue), the last one you could collect
  • 2020 – VCE certificate of education

References

Referees:   

Michelle Interlandi – Leader manager

Phone Number: 0412 669 684 

Sue Hyde – President of Legion of Mary – Melbourne

Phone Number: 0408 547 791

Timeline

Front of House Staff Member

Ferguson Plarre
07.2023 - Current

Hospitality Team Member

Twisted Sista
04.2021 - 03.2023

Casual Legal Admin Assistant

Marsh and Maher Richmond Bennison Lawyers
10.2020 - 03.2021

Checkout Operator

Coles
01.2018 - 01.2020

Promotional Event Assisstant

The Leader Newspaper
01.2017 - 01.2020

Casual Sales Assistant

Kidz on Nepean
10.2016 - 10.2019

High School Diploma -

Our Lady of The Sacred Heart College

Bachelor of Education Primary -

Australian Catholic University

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Isabella Convey-Ryan