Isabella Convey-Ryan
Bonbeach,VIC
Overview
8
8
years of professional experience
Work History
Front of House Staff Member
Ferguson Plarre
Patterson Lakes, VIC
07.2023 - Current
- Greeted customers and answered questions about menu items.
- Ensured compliance with health and safety regulations in the restaurant.
- Processed customer payments accurately and efficiently.
- Assisted with food preparation tasks as needed.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Hospitality Team Member
Twisted Sista
Frankston, VIC
04.2021 - 03.2023
- Provided highest quality customer service standards by anticipating customer needs.
- Handled guest transactions, posted payments and balanced cash drawers.
- Greeted guests and visitors upon arrival and determined how to be of assistance.
- Trained newly hired employees regarding company policies and procedures.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Rotated stock items and ingredients to maintain freshness.
- Operated industrial dishwasher to wash glassware and utensils.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Served patrons food from counters and steam tables.
- Interacted pleasantly with customers and offered assistance to find needed items.
- Served customers by phone to take orders and answer product or service questions.
Casual Legal Admin Assistant
Marsh and Maher Richmond Bennison Lawyers
Mentone, VIC
10.2020 - 03.2021
- Maintained client confidential files.
- Filed, scanned and uploaded client documentation to relevant computer applications.
- Attended to secure destruction of client file and documentation once saved accordingly.
- liaised with staff regarding client document management.
Checkout Operator
Coles
Keysborough, VIC
01.2018 - 01.2020
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Informed customers about store policies, merchandise options and current promotions.
- Balanced daily transactions with accurate closing processes.
- Learned roles of other departments to provide coverage and keep store operational.
- Monitored self-checkout users to identify problems and maintain store security.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
Promotional Event Assisstant
The Leader Newspaper
Melbourne, VIC
01.2017 - 01.2020
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Greeted incoming guests, reviewed tickets and directed to facility locations.
- Sought guidance from team members to resolve issues and identify appropriate issues for escalation.
- Assisted guests with promotional activities provided within the stall location.
- Distributed and managed promotional products.
- Set up and tore down equipment for large scale events.
- Monitored activities to enforce rules and safety procedures.
- Greeted or assisted patrons entering or exiting the stall.
- Recorded details of attendance or sales activities.
- Managed crowds and monitored safety during the event.
Casual Sales Assistant
Kidz on Nepean
Chelsea, VIC
10.2016 - 10.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales under the direction of the manager.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Used product knowledge to suggest items to match client needs.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, check and credit card payments.
Education
High School Diploma -
Our Lady of The Sacred Heart College
Bentleigh, VIC12.2020
Bachelor of Education Primary -
Australian Catholic University
Melbourne, VICSkills
- Providing customer support
- Multi-tasker
- Communicating with clients
- Cash transactions
- Effective planning
- Team member motivation
- effective communication
- Active listening
- People skills
- Decision-making
Accomplishments
- 2014 - City of Kingston Junior Citizen of the Year award
- 2015 - College colour award (white)
- 2016 - Victorian Junior Ambassador for Legion of Mary
- 2017 – Vet certificate in Workplace Pathways
- 2018 – College colour award for participating in non-compulsory school activities, events and sports. (Red and green)
- 2019 – College colour (blue), the last one you could collect
- 2020 – VCE certificate of education
References
Referees:
Michelle Interlandi – Leader manager
Phone Number: 0412 669 684
Sue Hyde – President of Legion of Mary – Melbourne
Phone Number: 0408 547 791
Timeline
Front of House Staff Member
Ferguson Plarre
07.2023 - Current
Hospitality Team Member
Twisted Sista
04.2021 - 03.2023
Casual Legal Admin Assistant
Marsh and Maher Richmond Bennison Lawyers
10.2020 - 03.2021
Checkout Operator
Coles
01.2018 - 01.2020
Promotional Event Assisstant
The Leader Newspaper
01.2017 - 01.2020
Casual Sales Assistant
Kidz on Nepean
10.2016 - 10.2019
High School Diploma -
Our Lady of The Sacred Heart College
Bachelor of Education Primary -
Australian Catholic University