Summary
Overview
Work History
Education
Skills
References
Timeline
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Isabella Fiori-Dea

Melbourne,VIC

Summary

I am a highly motivated employee who seeks to embrace challenges and master new skills.

I have gained several years of hands-on experience performing routine merchandising and providing customer service in a fast-paced, thriving pharmacy.

I am recognised for going above and beyond to uphold customer service standards, and I excel at collaborating with others in a team environment.

I offer diverse administrative and retail experience, a positive attitude, and strong problem-solving and conflict-resolution skills, particularly when addressing distressed customers with complex needs.

I have demonstrated the ability to enhance workplace efficiency and improve customer satisfaction through attentive service, adaptability, and versatile knowledge.

I can apply analytical thinking and creativity to solve problems and deliver solutions in any workplace, as I am passionate about professional development.

I am eager to bring fresh perspectives and a strong work ethic to any team.

Overview

3
3
years of professional experience

Work History

Pharmacy Assistant

Chemist Wharehouse
Brunswick, Victoria
10.2022 - Current
  • Resolved customer complaints promptly and professionally.
  • Maintained an allocated aisle, including presentation, ordering, and aesthetics.
  • Restocked shelves and recovered aisles.
  • Answered phones and approached customers with efficient and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Trained and guided new staff in procedures, tills, and customer service standards.
  • Performed expiry checks, including supplier credit procedures.
  • I performed managerial duties on three separate occasions for extended periods, including ordering from different suppliers, processing invoices, performing daily tasks from Chemist Warehouse's head office, replying to emails, talking to representatives of companies ranging in-store, and executing compliance, including temporary price reduction lists, clearance items, and updated pricing. I prepared and executed new catalogues each month and delegated work to my peers.
  • Executed planogram changes.
  • Transferred stock to different stores.
  • Processed payments, including medication and cash handling.
  • Processed refunds, exchanges, and price matches.
  • Identified the needs of each customer promptly and efficiently by asking questions, and retaining information and knowledge of a wide range of products to ensure customer satisfaction.
  • Kept check-out areas clean, organised, and well-stocked to maintain an attractive store.

Volunteer

Brotherhood of st Laurence
Brunswick, Victoria
03.2022 - 09.2022
  • Processed cash and credit payments.
  • Priced, sorted, cleaned, and displayed various stock items throughout the store.
  • Provided warm and welcoming assistance to every customer.
  • Collaborated closely with a diverse range of individuals and learned from each one, fostering close friendships.

Education

Year 11 -

University High School
Parkville, Victoria

Skills

  • I promote effective communication and professionalism
  • I'm detail-oriented and excel at visual merchandising
  • I'm reliable and punctual
  • I love to solve problems and showcase analytical thinking
  • I deliver high standards of customer care and service I love to help and sell products to benefit people's lives
  • I love to work with people and excel at collaboration and teamwork
  • I have provided training to other team members
  • I can resolve conflict respectfully and agreeably
  • I am very good at sales processing, as I enjoy customer interactions, and am fast and efficient
  • I am an eager learner and have developed a thorough understanding of a wide array of pharmacy products, from vitamins to skincare

References

References available upon request.

Timeline

Pharmacy Assistant

Chemist Wharehouse
10.2022 - Current

Volunteer

Brotherhood of st Laurence
03.2022 - 09.2022

Year 11 -

University High School

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Isabella Fiori-Dea