Isabella Fleetwood
Gladstone,Australia
Summary
I am dedicated and focused on completing work safely and quickly to consistently exceed targets in this fast-paced industrial setting. I am skilled in not only being able to excel whilst working by myself but as well as working with others. Enhancing process efficiency and ensuring workplace safety has been a big part of my contribution to this company in this last year. My proven ability to adapt to changing demands and drive success no matter what task comes my way.
Overview
15
15
years of professional experience
Work History
Process Technician
Rio Tinto
Gladstone, Australia
10.2021 - Current
- Incorporated problem-solving skills and adaptability to overcome obstacles and drive smooth machine progression
- Maintained clean and organized work areas, disposing of trash, and debris to reduce hazards
- Measured process control productivity through audits and capability studies
- Investigated unusable data to find missing information and implement source-based correction
- Maintained work flow priorities in accordance to established standards and guidelines
- Coached, trained and developed employees in company policies and compliance requirements
- Completed necessary paperwork and data entry promptly to provide steady flow of information on machines
- Corrected issues and handled emergencies through responsive and decisive leadership
Shift Manager
McDonald's
Gladstone, Australia
01.2016 - 10.2021
- Oversaw opening and closing duties and delegated tasks to team members for optimal productivity
- Led and directed team members on effective methods, operations, and procedures.
- Controlled inventory by performing proper receiving and stocking duties.
- Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.
- Boosted company productivity and morale through consistent engagement with team members and management.
- Coached and reinforced standards to foster superior performance from crew members.
- Brainstormed fun teambuilding activities to engage staff in upselling to meet revenue targets.
- Reported losses, employee behavioral issues, complaints, and operational issues to upper-level management.
Cashier
Feed Barn
Gladstone, Australia
01.2014 - 01.2016
- Adhered to cash handling policies and procedures
- Paid attention to surroundings to best serve customers and prevent shrink
- Assisted customers with locating hard-to-find items
Crew Member
McDonald's
Gladstone, Australia
01.2010 - 01.2016
- Adapted to restaurant operational needs at peak times
- Cleaned food preparation areas, equipment and work surfaces to verify safe and sanitary food-handling practices
- Volunteered to work unpopular shifts in support of team members and business needs
- Cross-trained to fill in where needed and maintain strong service levels
- Adhered to company's quality standards, formulas and procedures
Education
License to Operate a Forklift: High Risk License -
Narbil Training
Certificate III in Retail Operations - McDonald's Aust: Hospitality
Gladstone State High School
Certificate II in Automotive Vocational Preparation - Automotive mechanics
CQ University
Certificate II in Retail Services - McDonald's Aust
Gladstone State High School
Cert II in Active Volunteering - Hospitality
Gladstone State High School
Work Safety in the Construction Industry - White card
GAGAL
Primary School House Captain -
Gladstone Central State School
Skills
- Process Optimization
- Compliance Adherence
- Safety guidelines
- Continuous improvements
- Efficient Communication
- Equipment inspection
- Motivation
- Show initiative
- Problem-solving
- Planning
References
- Shaun Carrington, Former McDonald's RM, 0417982270
- Glenn Everson, Crew B, Equip Tech- Mechanical, 0477939731
- Steff Ransom, Former Crew Leader, 0422481770
- Heidi Jones, Current Crew Leader, 0432525968
- Matt Penno, Former Ingots Superintendent, 0438426263
- Rob McBride, Current Ingots Superintendent, 0447737839
Timeline
Process Technician
Rio Tinto
10.2021 - Current
Shift Manager
McDonald's
01.2016 - 10.2021
Cashier
Feed Barn
01.2014 - 01.2016
Crew Member
McDonald's
01.2010 - 01.2016
License to Operate a Forklift: High Risk License -
Narbil Training
Certificate III in Retail Operations - McDonald's Aust: Hospitality
Gladstone State High School
Certificate II in Automotive Vocational Preparation - Automotive mechanics
CQ University
Certificate II in Retail Services - McDonald's Aust
Gladstone State High School
Cert II in Active Volunteering - Hospitality
Gladstone State High School
Work Safety in the Construction Industry - White card
GAGAL
Primary School House Captain -
Gladstone Central State School
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