Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Galway

Brunswick,VIC

Summary

Skilled laboratory scientist with significant expertise in diagnostic testing and quality control and assurance. Proven ability to collaborate effectively individually and within a team, ensuring accurate and timely results. Adaptable and reliable, known for strong analytical skills and thorough knowledge of laboratory protocols and safety standards.

Overview

7
7
years of professional experience

Work History

Medical Laboratory Technician

Haematology Department, Eastern Health
04.2024 - Current
  • Allocation and preparation of manufactured blood products including intravenous and subcutaneous immunoglobulin, albumin, and factor concentrates.
  • Blood Inventory Management including ordering reserve stock, receipt of blood and blood products, donor group checks and patient-specific orders.
  • Reagents and consumables inventory control including receipt, pre-acceptance testing, preparation and storage of reagents and controls.
  • Maintenance and operation of laboratory equipment including analysers, fridges, freezers and maintaining records as required.
  • Training and mentoring of placement students.
  • Participating in quality assurance programs to maintain compliance with regulatory standards and best practices.
  • Performed Quality Control and assisting with developing and updating documents, policies and procedures.
  • Conducted routine haematology tests ensuring accuracy and quality control standards.

Laboratory Assistant

CSR Department, Eastern Health
04.2023 - 04.2024
  • Processed specimens and determining suitability with a high degree of accuracy in a timely manner according to documented protocol.
  • Performed accurate data entry into the laboratory information system (LIS) with low error rates, including relevant patient, doctor, billing, and testing information.
  • Participated in the training of new laboratory assistants, providing guidance on best practices and procedures.
  • Assisted with general laboratory duties such as maintaining stock and stock records, ensuring appropriate specimen storage, and maintaining a safe and organized work environment.
  • Demonstrated excellent problem-solving skills when troubleshooting issues such as specimen suitability.
  • Collaborated with cross-functional teams to streamline workflow processes and improve lab operations.

Optical Assistant

Specsavers
10.2019 - 04.2023
  • Filled and dispensed optical prescriptions, fitting frames, lenses and contact lenses to suit each individual patient's wants and needs.
  • Oversaw all store merchandise and stock including display optical frames, accessories, and inventory; completed stocktakes and inventory counts regularly, managed store supplies.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty and satisfaction.
  • Implemented process improvements that streamlined workflow within the dispensing area.

Shift Supervisor

KFC
07.2018 - 12.2019
  • Managed a restaurant independently with up to 10 staff members; supervising the restaurant store for a period of minimum 10 hours and being the manager on duty for that period.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Trained and mentored new team members on service standards and operational procedures.
  • Completed store opening and closing procedures and managed cash handling procedures, maintaining accuracy in financial transactions.

Education

Bachelor of Science - Human Pathology

Monash University
Clayton, VIC
02-2023

Skills

  • Managing time efficiently in order to complete all tasks in a timely manner
  • Effectively working independently and within a team to provide accurate results to clients well within turn around times
  • Excellent communication skills with proficiency in working with internal and external stakeholders
  • Ability to manage multiple priorities whilst maintaining accuracy and quality of work

Timeline

Medical Laboratory Technician

Haematology Department, Eastern Health
04.2024 - Current

Laboratory Assistant

CSR Department, Eastern Health
04.2023 - 04.2024

Optical Assistant

Specsavers
10.2019 - 04.2023

Shift Supervisor

KFC
07.2018 - 12.2019

Bachelor of Science - Human Pathology

Monash University

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Isabella Galway