Isabella Green
Harrington Park,NSW
Summary
Dynamic professional with proven expertise in operations and sales management honed at Campbelltown City Council and Hotel Bargo. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional communication and multitasking abilities. Achieved significant improvements in efficiency and client relations by leveraging teamwork and attention to detail. Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs.
Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in a Hospitality position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Business Administration Trainee
Campbelltown City Council
01.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Handled customer inquiries professionally, resolving issues promptly to maintain excellent client relations.
- Organized and maintained comprehensive filing systems for efficient document retrieval and data management.
- Supported team members with timely provision of essential administrative information, increasing overall productivity.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Wait Staff Member
Hotel Bargo
01.2022 - 01.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Certificate 3 in Business Administration - Business Administration
TAFE New South Wales
Online01.2024
Skills
Operations Management
Sales management
Human Resources Management
Teamwork and Collaboration
Time Management
Attention to Detail
Problem-Solving
Excellent Communication
Timeline
Business Administration Trainee
Campbelltown City Council
01.2023 - 01.2024
Wait Staff Member
Hotel Bargo
01.2022 - 01.2023
Certificate 3 in Business Administration - Business Administration
TAFE New South Wales
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