Wayne Fong

•Carry out parking patrols on street parking in the City area, School Patrol, and in Council's free car parking areas and issue penalty notices in both written and electronic forms where appropriate.

•Ensure that all patrols are completed as programmed and that all matters are actioned in accordance with legislative requirements and Council policies.

•Ensure that all complaints are investigated promptly and in a consistent manner in accordance with the job purpose statement for the position and legislative requirements.

•Investigate and report to the Senior Ranger on all relevant matters.

•Develop and maintain detailed knowledge of all relevant legislation and Council policies

• Improved parking enforcement by conducting regular patrols and issuing penalty infringement notices or warnings for parking violations
• Enhanced public safety by monitoring parking areas and reporting suspicious activities or security concerns
• Assisted motorists with locating available parking spaces, providing directions, and explaining parking regulations
• Promoted excellent customer service through polite interactions with the public while enforcing parking regulations fairly and consistently
• Identified patterns in parking violations and recommended adjustments to signage, enforcement schedules, or other measures to address recurring issues

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns
• Demonstrated adaptability in handling diverse customers, effectively addressing their unique needs and expectations
• Initiated investigations into complex or sensitive complaints, and allocating them swiftly to the correct department
• Taking general enquiry calls in relation to Development Applications, rates, parking, waste, early childcare education, community engagement projects and programs

• Resolving customer enquires and complaints by telephone pertaining to all areas of the council and ensuring all information and advice is given in a clear concise, courteous and professional manner
• Ensuring relevant documentation and data is completed correctly and accurately within the relevant timeframe
• Providing high quality information and service to meet the needs of the council and clients (internal and external)
• Liaising with and referring technical enquires to appropriate specialist officers
• Ie The Compliance team
• Provide up-to-date information to customers, promoting and communicating all of council services to clients and effectively following up requests within council codes, policies and regulatory frameworks

• Enhanced customer satisfaction by efficiently processing and resolving work injury claims
• Reduced claim resolution time by implementing streamlined workflow processes
• Undertake ongoing entitlement reviews in relation to weekly payments and medical expenses
• Determine eligibility and accept liability within the time frame and the ability to escalate as needed
• Collaborate with the Injury Management Specialists, other technical and support specialist
• Liaise with internal and external stakeholders
• Assist the worker and employer with the claim process and providing support in completion of relevant documents to ensure timely access to required services to support return to work and injury recovery planning

• Improved customer satisfaction by promptly addressing inquiries and resolving issues in relation to there OPAL cards
• General enquires in relation to Senior/Pensioner, Concession, Child/Youth, and Adult OPAL cards
• Completing error fare adjustments and balances
• Report lost and stolen OPAL cards
• Lodging payments and top up disputes
• Application request for Senior/Pension, and Concession Opal Cards

• Assist 24 hour Roadside assistance to members whose vehicles have broken down in NSW/ACT
• Assisting emergency calls involving young children, babies, and pets locked inside the vehicle
• Renewing or signing up new or existing roadside assistance membership
• Monitoring or updating customers Roadside assistance information on the system

• Enhanced customer satisfaction by providing efficient and accurate transaction services
• Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures
• Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations
• Mentored junior tellers, fostering professional development and growth within the team
• Open new Accounts
• Process new accounts and account maintenance, term deposits and organising documents to the correct investment portfolios
• Organise international transactions, ie Telegraphic Transfers, bank drafts

• Enhanced customer satisfaction by providing efficient and accurate cash transactions
• This includes paying out gaming tickets
• Reporting any technical issues in regards to paper jams to system problems in any of the pokie machines
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers

• Improved overall customer satisfaction by ensuring that all products met established quality standards before the goods are loaded on to the transport vehicles
• Ensure all orders in NSW are picked correctly and accurately in a timely manner and all completed pallets are put in the correct loading bay so the forklift drivers will be able to load all the stock in the correct transport trucks
• Notify management if any products are running low or out of stock
• When new stock arrives I would help replenish the warehouse
• Audit all the pallets if they meet the quality standards after the order has been picked and completed

• Improved client payment rates by negotiating and establishing feasible repayment plans
• Reduced company losses by identifying and addressing problematic mobile phone accounts in a timely manner
• Maintained strong customer relationships through respectful communication and effective problem-solving techniques
• Increased overall collections efficiency by implementing innovative strategies for contacting debtors
• Review accounts to determine payment plan compliance
• Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process

• Increased overall collections efficiency by implementing innovative strategies for contacting debtors
• Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses
• Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes
• Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company
• Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process
• Collection of Citibank Visa and Mastercard, Diners, and Credit Union Cards from 7 days to 180 days delinquency

• Enhanced customer satisfaction by promptly addressing and resolving merchant inquiries and concerns
• Streamlined payment processing for clients by implementing efficient transaction procedures
• Boosted merchant retention rates with proactive outreach and relationship-building efforts
• Assisted merchants in selecting optimal payment solutions, resulting in increased sales volume
• Ensured timely handling of disputes by coordinating resolutions between issuing banks, cardholders, and merchants

• Improved customer satisfaction by providing personalized banking solutions and exceptional service
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients
• Enhanced client retention with proactive follow-ups and timely resolution of account issues
• Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery
• Ordering bulk cash when money is low and dispatching bulk cash when in surplus
• Completing foreign cash transaction journals on a daily basis
• Large volume of cash handling of deposits and withdrawals