Isabella Hayes
Forster,NSW
Summary
Outgoing, friendly barista with exceptional social skills, communication abilities and customer service background. Looking to begin work, after moving down to Sydney, from June 1st.
Overview
7
7
years of professional experience
Work History
Barista/Food Server
All Things Yum
02.2022 - 05.2024
- Created a wide variety of hot and cold drinks with consistently positive customer satisfaction.
- Cleaned counters, machines, utensils and seating areas.
- Remained clam, friendly, quick, and efficient during busy periods.
- Took time to learn and memorise information about the cafe's food and drinks, and used this information to assist customers with their choices.
- Ensured customer loyalty and satisfaction by remembering regular customer's orders and preferences.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals. E.g. Use of alternate milk containers as coffee trays
- Assisted in training new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system (Square register) to process sales, returns, and gift cards.
- Opened and closed efficiently.
Waitress
Verde
12.2021 - 01.2023
- Greeted new customers and took table orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest complaints to maintain complete customer satisfaction.
- Maintained the cleanliness of tables, bar area, waitress station etc.
- Polished cups, wine glasses, and silverware.
- Used POS system (Square register) to process sales, returns, and gift cards.
- Opened and Closed efficiently.
Retail Assistant
Forster Surf And Sport
10.2017 - 05.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Approached browsing customers to initiate conversations and determine buying preferences and needs.
- Restocked, organised, and rearranged store merchandise.
- Unpacked, priced, and arranged new merchandise.
- Used POS system to process sales, returns, and gift cards.
- Maintained customer satisfaction with quick and professional handling of product returns and exchanges.
Barista
Coffee Grind Since 2002
05.2023 - 05.2024
- Efficiently prepared a wide variety of high-quality beverages with consistently positive customer satisfaction.
- Maintained clean counters, machines, utensils and seating areas for optimal productivity and safety.
- Remained clam, friendly, quick, and efficient during busy periods.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service.
- Ensured customer loyalty and satisfaction by remembering regular customer's orders and preferences.
- Used POS system (Square register) to process sales, returns, and gift cards.
- Closed off the till at the end of shifts.
- Opened and closed efficiently.
Education
High School Diploma -
St Clare's High School
Taree, NSW, Australia12.2021
Skills
- RSA Certificate
- Barista Certificate
References
Professional Reference: Anthony Payne
(Owner of Forster Surf and Sport)
Phone Number: +61 419 342 499
Email Address: Forstersurfandsport@bigpond.com
Character Reference: Audrey Hassett
(Manager at All Things Yum)
Phone Number: +61 413 750 645
Email Address: au_dreyy21@hotmail.com
Timeline
Barista
Coffee Grind Since 2002
05.2023 - 05.2024
Barista/Food Server
All Things Yum
02.2022 - 05.2024
Waitress
Verde
12.2021 - 01.2023
Retail Assistant
Forster Surf And Sport
10.2017 - 05.2024
High School Diploma -
St Clare's High School
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