Isabella Hynes
Melbourne,Australia
Summary
Energetic and accomplished Operations Leader seeking a new challenge in multi-site management or service operations. With a proven track record of building high-performing teams, driving business growth, and delivering exceptional customer experiences, I’m now ready to step into a more senior role where I can expand my impact, continue to grow, and contribute to long-term business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Regional Manager
Crunch Fitness
03.2023 - 07.2025
- - Oversaw operations across 4 gyms, serving a combined 16,000+ members
- - Led, mentored, and managed 40+ staff across all sites
- - Achieved and exceeded KPIs in membership growth, revenue, retention, and team performance
- - Directed all operational functions: facilities, safety, rosters, payroll, staff development
- - Recruited, hired, and trained new managers and frontline team members
- - Collaborated with executive leadership on regional marketing and expansion planning
Club Manager
Crunch Fitness
01.2022 - 03.2023
Assistant Manager
Crunch Fitness
06.2021 - 01.2022
Membership Officer
Crunch Fitness
01.2021 - 06.2021
Office Support
Symphony3
01.2021 - 05.2021
- HR and Accounting Administration support for Technology Company
- Part Time
Education
VCE Certificate - undefined
Ave Maria College
01.2017
Skills
- Multi-Site Operations Management
- Team Leadership & People Development
- Recruitment, Onboarding & HR Coordination
- Sales, Retention & Member Engagement
- Budgeting & Cost Control
- Roster & Workforce Management
- Customer Experience Strategy
- Process Improvement & Compliance
- Strategic Planning & Marketing Support
- Relationship Building with Stakeholders
Certification
Stitches First Aid Education – HLTAID003 & HLTAID001 | 2025
Hobbies and Interests
Health and fitness, mentoring young leaders, travel
Accomplishments
- Increased regional membership by 15% year-over-year
- Improved member retention by 20% through service and training initiatives
Training
- Leadership & Coaching Essentials – Crunch Internal Training Program
- Workplace Culture & Communication Workshop – 2023
- Monthly Regional Operations Roundtables – 2024
Leadership Approach
- Lead with empathy and accountability
- Foster a high-performance, inclusive culture
- Prioritize coaching, feedback, and professional growth
- Thrive in problem-solving and team collaboration
- Strong communicator with a focus on trust and relationships
Timeline
Regional Manager
Crunch Fitness
03.2023 - 07.2025
Club Manager
Crunch Fitness
01.2022 - 03.2023
Assistant Manager
Crunch Fitness
06.2021 - 01.2022
Membership Officer
Crunch Fitness
01.2021 - 06.2021
Office Support
Symphony3
01.2021 - 05.2021
VCE Certificate - undefined
Ave Maria College