Isabella McKee
Katoomba,Australia
Summary
Reliable hospitality professional with extensive experience in cafés and fast-paced service environments. Proven expertise in managing café operations, delivering high-quality service during busy periods, and fostering a collaborative team atmosphere. RSA certified, with strong communication skills and a commitment to maintaining a positive dining experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista & Café All-Rounder
Hounslow Café / Cortado Café
Katoomba, Australia
05.2025 - 02.2026
- Prepared high-quality espresso drinks using professional equipment.
- Created a welcoming atmosphere through friendly interactions with customers.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to ensure smooth café operations during peak hours.
- Managed cash register operations and processed customer transactions efficiently.
Server & Hospitality Staff
Smokey Bundits / Café Lurline
Katoomba, Australia
09.2024 - 05.2025
- Main server in a busy café environment delivering excellent customer service
- Recognised by customers and management for positive attitude and professionalism
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure efficient food preparation and service.
Manager
Lawson Chinese Restaurant
Lawson, Australia
06.2024 - 09.2024
- Managed daily restaurant operations, ensuring efficient workflow and service quality.
- Delegated work to staff, setting priorities and goals.
- Implemented health and safety protocols, promoting a safe dining environment for guests.
Supervisor
The Blue Mountains Chocolate Company
Katoomba, Australia
02.2024 - 05.2024
- Trained new staff on safety procedures and operational best practices.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Performed regular inventory management activities including stock ordering and tracking.
Manager / Barista
True to the Bean
Katoomba, Australia
01.2023 - 02.2024
- Managed café operations, staff, and stock ordering
- Strengthened leadership and barista skills in a fast-paced environment
- Trained new baristas on equipment and customer service standards.
- Maintained cleanliness and organization of the coffee station and work area.
- Oversaw inventory management for supplies and equipment efficiency.
Retail Assistant
Sweet Surprises Candy Shop
01.2022 - 12.2022
- Assisted with stock rotation, unpacking deliveries, and store presentation
- Built strong teamwork and communication skills
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Salesperson
SP&A Group
01.2021 - 12.2021
Waitress / Barista
Deli Xpresso
01.2021 - 12.2021
Night Fill Team Member
Woolworths
01.2020 - 12.2020
- Restocked shelves during high-demand COVID-19 periods
- Maintained organisation and productivity during overnight shifts
- Collaborated with team members to ensure smooth daily operations.
- Maintained a clean and organized work area throughout shift.
Waitress
Thai Square
01.2019 - 12.2020
Server
The Blue Mountains Buttery
01.2018 - 12.2019
Education
High School -
Katoomba High School
Katoomba01-2020
Skills
- Barista & Coffee Making
- Customer Service
- EFTPOS & Cash Handling
- Team Leadership & Staff Supervision
- Food Preparation
- Stock Control & Ordering
- Conflict Resolution
- Opening procedures
- Time Management
- Fast-Paced Hospitality Environments
Certification
- RSA Certificate
- RCG Certificate
References
Available upon request.
Timeline
Barista & Café All-Rounder
Hounslow Café / Cortado Café
05.2025 - 02.2026
Server & Hospitality Staff
Smokey Bundits / Café Lurline
09.2024 - 05.2025
Manager
Lawson Chinese Restaurant
06.2024 - 09.2024
Supervisor
The Blue Mountains Chocolate Company
02.2024 - 05.2024
Manager / Barista
True to the Bean
01.2023 - 02.2024
Retail Assistant
Sweet Surprises Candy Shop
01.2022 - 12.2022
Salesperson
SP&A Group
01.2021 - 12.2021
Waitress / Barista
Deli Xpresso
01.2021 - 12.2021
Night Fill Team Member
Woolworths
01.2020 - 12.2020
Waitress
Thai Square
01.2019 - 12.2020
Server
The Blue Mountains Buttery
01.2018 - 12.2019
High School -
Katoomba High School