Isabella O’Rourke
Melbourne,Australia
Summary
Motivated third-year law and arts student with a strong foundation in communication and adaptability, developed through retail experience and mentoring. Seeking a business-focused internship to apply these skills. Offering excellent customer service and communication skills, ready to learn and grow in a retail environment.
Committed to customer service excellence, with the ability to quickly grasp product knowledge and utilize persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals, prepared to use and develop problem-solving and teamwork skills.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Lower Plenty Liquor
12.2021 - Current
- Aid customers with product selection, offering tailored recommendations based on in-depth product knowledge, and resolve any issues
- Process high volumes of transactions with accuracy and excellent customer service
- Manage stock levels, restock shelves, and conduct regular inventory checks
- Follow responsible service of alcohol guidelines to ensure safe alcohol sales
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Boosted customer satisfaction by providing personalised assistance and product recommendations.
- Contributed to a positive team atmosphere through effective communication and support of fellow associates.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
Arts Peer Mentor
Monash University
07.2024 - 11.2024
Intensive Unit in Migration
06.2024 - 06.2024
- Completed a 3-week intensive course on migration patterns, policies, and implications in Europe
- Completed fieldwork in local migrant communities promoting cultural exchange and multicultural awareness
- Developed a comprehensive final project with a diverse group of students which reflected different perspectives on migration and understandings of the creative contributions of migrants
- Enhanced adaptability and intercultural competency by navigating diverse socio-cultural contexts and adapting to living and studying in a different environment
Education
Bachelor of Law (Honours) and Bachelor of Arts - Criminology, International Relations
Monash University
01.2027
Victorian Certificate of Education (VCE) -
Ivanhoe Grammar School
01.2021
Skills
- Customer service
- Problem-solving
- Time management
- Teamwork and collaboration
- Interpersonal communication
- High technical abilities
- Teamwork
- Customer engagement
- Reliability and punctuality
- Store opening and closing
- Product knowledge
- Relationship building
- Retail store operations
- Conflict resolution
- Sales expertise
Accomplishments
- Achieved strong sales growth through effectively engaging and assisting customer Enquiries and upselling.
- Focus on quality management through leading stocktaking audits
References
Available upon request
Internationalexperience
Prato, Italy, 06/01/24, Completed a 3-week intensive course on migration patterns, policies, and implications in Europe. Completed fieldwork in local migrant communities promoting cultural exchange and multicultural awareness. Developed a comprehensive final project with a diverse group of students which reflected different perspectives on migration and understandings of the creative contributions of migrants. Enhanced adaptability and intercultural competency by navigating diverse socio-cultural contexts and adapting to living and studying in a different environment.
Languages
French
Limited Working
Interests
- Pilates
- Martial Arts
Timeline
Arts Peer Mentor
Monash University
07.2024 - 11.2024
Intensive Unit in Migration
06.2024 - 06.2024
Retail Sales Associate
Lower Plenty Liquor
12.2021 - Current
Victorian Certificate of Education (VCE) -
Ivanhoe Grammar School
Bachelor of Law (Honours) and Bachelor of Arts - Criminology, International Relations
Monash University
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