Isabella Scriffignano
West Rockhampton,QLD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Novo Shoes
11.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register after end of shift to balance and record accurate transactions also managed weekly banking.
Support Worker
Catholic Care
06.2023 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Retail Sales Associate
City Beach
11.2018 - 03.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Monitored customers for signs of security concerns and escalated issues to management.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Science - Nursing
Central Queensland University
Rockhampton, QLDEmmaus College - Main St. Campus
North Rockhampton, QLD12.2020
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Reliability and punctuality
- Professional Appearance
- Relationship Building
- Phone Etiquette
- Independent judgement
- Complaint Management
- Honest and Dependable
- Attention to Detail
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
Timeline
Retail Sales Associate
Novo Shoes
11.2023 - Current
Support Worker
Catholic Care
06.2023 - 11.2023
Retail Sales Associate
City Beach
11.2018 - 03.2023
Bachelor of Science - Nursing
Central Queensland University
Emmaus College - Main St. Campus
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