Isabella Viana
North Brighton,South Australia
Summary
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant
RAG
02.2024 - Current
- Provide a high-quality customer experience by greeting customers, establishing their needs and helping them to find products to meet those needs
- Maintain the tidiness and organization of store displays and shelves
- Process transactions through cash registers or point-of-sale systems
- Stock shelves and monitor inventory levels
- Provide excellent customer service to enhance shopping experiences
- Prepare promotional materials and displays for merchandise.
Checkout Assistant/ Duty Manager
Glenelg East IGA
07.2021 - Current
- Serve as a point of contact employee for customers, answering and assisting customers with questions and queries
- Issue receipts, refunds, credits or change to customers through the use of a till
- Scan and pack groceries
- Responsible for correctly facing up products in aisles and on shelves
- Increase skill levels and knowledge related to customer service
- Oversee daily store operations
- Manage and support store staff to ensure productivity and excellent customer service
- Accept and sign off on inventory or product
- Open and close the store
- Handle customer complaints
- Coordinate and supervise all store personnel
- Handle money from the store
- Count and distribute store tills.
Dominos Hove Service Assistant
12.2020 - 06.2021
- Serve as a point of contact employee for customers, answering and assisting customers with questions and queries
- Issue receipts, refunds, credits or change to customers through the use of a till
- Assist customers by providing information and resolving their complaints in an empathetic manner
- Assist in making pizzas from scratch, knowledge of operations regarding an oven to correctly cook pizzas to correct temperature
- Use utensils and equipment to thoroughly clean point of house, kitchen, and vehicles to ensure hygiene expectations.
House cleaner Assistant
03.2020 - 12.2020
- Use equipment and cleaning products to ensure house is sanitized and cleaned to a highly acceptable standard
- Complete a range of tasks incomplete by current tenants
- Ensure house is completely clean and sanitized and equipment stored away within my given time frame
- Customer was always extremely satisfied with my use of time and tasks that were completed around the tenant's house
- Always ensured house was to an acceptable standard before finishing up.
Pamphlet Distributor
Salmat
11.2018 - 01.2020
- Distribute flyers, mail and pamphlets to North Brighton suburbs and ensure a safe and efficient delivery to the tenant's mail
- Collate and organize separate items of mail for specific customers and ensure tenants would receive given items
- Complete daily tasks and deliver mail all before given timeframe every week
- Always make sure that mail is always delivered to every consumer.
Education
High School Diploma -
Brighton High School
Brighton, SA10.2023
Skills
- Reliable
- Leadership
- High work ethic
- Great time management skills
- Efficient
- Promotion of sales
- Goal-Oriented
- Cash Register Operation
- Cash Handling
- Punctuality
- Opening and closing procedures
References
- Jane Davies, Primary School Teacher, Paringa Park Primary, 0439-760-712
- Margie Miller, Disability Support Worker, 0439-899-009
Timeline
Retail Sales Assistant
RAG
02.2024 - Current
Checkout Assistant/ Duty Manager
Glenelg East IGA
07.2021 - Current
Dominos Hove Service Assistant
12.2020 - 06.2021
House cleaner Assistant
03.2020 - 12.2020
Pamphlet Distributor
Salmat
11.2018 - 01.2020
High School Diploma -
Brighton High School
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