Samuel Beltrame

• Process customer purchases, refunds, returns and general inquiries behind the counter and on the shop floor.
• Answer customer phone calls directed to the store, assisting general customer inquiries, including those looking for order updates or requesting more information about a product.
• Maintain thorough and updated knowledge of new products and releases to be able to provide tailored advice to customer needs.
• Further improved my customer service skills, especially in how to communicate complex and specialist information about orders and products to customers.
• Thrived in a fast-paced environment, learning how to ask customers effective questions to provide them with an enjoyable sales experience.

• Prepared and organised stage equipment for the Adelaide Rally, ensuring all materials were packed and ready for deployment.
• Sourced, packed and coordinated equipment kits for rally officials across multiple stages.
• Updated, cross-referenced, and organised the rally officials database, including stage assignments and allocation details.
• Supported event operations by maintaining accurate records and ensuring all stage details were cleared ahead of schedule.

• Managed typical retail duties, including restocking, cashier work, and communicating with customers.
• Assisted with sorting and pricing new donations.
• Worked efficiently to ensure new donations were moved from the back of the store to the front floor efficiently.

GSM Electrical is the home of the 'TRADER'
brand of Switches, Sockets and Electrical Accessories. South Australian-owned & operated by the Gerard family.

• Worked closely with the team for the production of the company's July edition brochure
• Assisted staff with market research
• Provided updates to a dated IT system, which involved renewing product descriptions and numbers, as well as ensuring customer information was up to date.