Isabella Wells
Brisbane,QLD
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to the workplace. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant / Dispensary Technician
Batehaven Pharmacy
08.2021 - 01.2024
- Managed local nursing home medications keeping close communication with the nursing home managers and packing the residents' WebsterPaks.
- Creating medication charts for private Webster patients and Nursing home residents by assessing patient health summaries supplied by healthcare providers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication, managing dispensary stock, to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Preparing extemporaneous medications eg. antibiotic elixirs.
Waitress/food preparation
Tomakin Sports And Social Club
12.2020 - 06.2021
- Preparing tables, greeting customers, taking orders, food and drink preparation, serving customers, handling cash transactions, handling customer complaints, cleaning duties.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Waitress/food preparation
Sawatdee Thai Restaurant
04.2018 - 01.2021
- Preparing tables, greeting customers, taking orders, food and drink preparation, serving customers, handling cash transactions, handling customer complaints, cleaning duties.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Education
Bachelor of Pharmacy - Pharmacy
University of Queensland
Brisbane, QLD2027
Certificate IV - Community Pharmacy Dispensary
The Guild of Pharmacy
NSW09.2023
Skills
- Pharmacy skills: Through my history in the pharmacy industry, I have developed many skills that I utilise to maximise workplace efficiency, assisting patients with their medication and therapeutic needs, through my education based knowledge, and working alongside Pharmacists and colleagues to accurately dispense medications
- Communication skills: I know and understand the importance of manners and respect and use these in my everyday interactions with people at work, home and in public I enjoy talking and interacting with people from different backgrounds and I am not shy to start a conversation I am able to clearly communicate both verbally and written, which is evidenced in my Academic Awards I have received for achieving A grades in English
- Reliability: I am very reliable and always show up on time I understand this is an important attribute of being an employee and part of a team
- Initiative: I always try and use my initiative where I can Whilst I follow rules as set out for me, I also understand how important it is to use my own common sense to get things done in a quick manner
- Friendly, genuine and happy disposition
- Ability to understand different kinds of people
- Great sensitivity to the needs of others
- Honest with a high level of integrity
- Ability to prioritise and focus on the task at hand
- Excellent written and verbal communication skills
- Professional, reliable and hardworking
- A strong passion to ensure customer satisfaction
Certification
- Cert IV in Community Pharmacy Dispensary, The Pharmacy Guild of Australia - Completed Sept 2023
Availability
Mon to Sun - open to close
School holidays - Mon to Sun - open to close
Personal Information
Date of Birth: 12/19/02
References
Andrew White - Pharmacy Owner and Head Pharmacist - 0459 711 926
Yma Carnall - Pharmacy Retail Manager - 0409 526 121
Karyn Volf - Personal Reference - 0438 636 317
Timeline
Pharmacy Assistant / Dispensary Technician
Batehaven Pharmacy
08.2021 - 01.2024
Waitress/food preparation
Tomakin Sports And Social Club
12.2020 - 06.2021
Waitress/food preparation
Sawatdee Thai Restaurant
04.2018 - 01.2021
Bachelor of Pharmacy - Pharmacy
University of Queensland
Certificate IV - Community Pharmacy Dispensary
The Guild of Pharmacy
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