Nikol Featherston

- Managed the preparation and dispensing of medications for general community patients, ensuring accuracy ,efficiency and compliance with pharmacy procedures.

- Coordinated hospital discharge medication requirements for patients receiving Dose Administration Aids (DAAs), liaising with hospitals and healthcare professionals to ensure medication changes were accurately communicated and implemented.

- Coordinated hospital discharge medication requirements for patients receiving Dose Administration Aids (DAA'S), liaising with hospitals and healthcare professionals to ensure medication changes were accurately communicated and implemented.

- Worked closely with nursing homes to coordinate medication requirements for residents, including prescription changes, medication queries and Dose Administration Aid requirements.

- Established new webster pack patients by reviewing medication requirements, coordinating prescriptions, and communicating effectively with patients and healthcare providers.

- Prepared and maintained webster packs and other Dose Administration Aids, ensuring medications are packed accurately and supplied within the required timeframes.

- Supported patients with disabilities and those living independently or in supported accommodation by assisting with medication management and coordinating their pharmacy needs with carers and healthcare professionals.

- Maintained accurate patient medication records, documenting and communicating changes to medication regimes to ensure continuity of care.

- Provided professional and compassionate customer service to patients, carers, family members and healthcare professionals.

- Assisted with stock management, ordering, inventory control and maintaining an organised and efficient dispensary.

Maintained a clean, organized, and efficient dispensary environment to support safe and effective workflow.

- Monitored stock levels and minimised expired stock through regular expiry-date checks, stock rotation and inventory management.

- Accurately received, checked and put away pharmacy stock with particular attention to refrigerated products, controlled drugs, quantities, strengths and expiry dates.

- Managed pharmacy stock levels by processing orders, receiving and checking invoices, following up shortages and sourcing suitable alternatives when required.

Experienced in operating and working with the ROWA robotic dispensing system, supporting efficient dispensing workflows and stock management.

- Completed all PBS claim paperwork and related administration accurately and within required pharmacy schedules and procedures.

- Regularly monitored and actioned relevant emails throughout the day, ensuring timely communication and follow up with staff, suppliers and other stakeholders.

- Worked as a Rovering Dispensary Technician, providing dispensary support across UFS Pharmacy stores throughout Ballarat and surrounding areas, and adapting quickly to different teams and workflows.

- Worked as Pack room coordinator at both the Delacombe and Doveton Street UFS Pharmacy stores, overseeing pack room operations and ensuring medication packing processes were completed accurately and efficiently.

- Assisted with the establishment and set up of new UFS Pharmacy stores across Ballarat and surrounding areas, supporting the implementation of dispensary and stock management system and workflows.

- Progressed to Senior Dispensary Technician at UFS Pharmacy at Sturt Street store, taking on increased responsibility for dispensary operations, workflow efficiency, stock management, staff rosters and supporting pharmacy staff.

• Led daily operations to ensure efficient store functionality and optimal customer service.
• Trained and mentored staff, promoting a collaborative team environment and enhancing performance.
• Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
• Reduced employee turnover by creating a supportive work environment and recognizing outstanding performance.

• Executed a variety of hair cutting techniques, ensuring precision and client satisfaction.
• Provided personalized consultations to determine client hairstyle preferences and needs.
• Maintained cleanliness and organization of workstation, adhering to health and safety standards.
• Assisted in managing inventory of hair products and tools, optimizing supply usage.
• Developed strong relationships with clients, fostering loyalty through exceptional service.
• Trained junior stylists on best practices for colour application and styling techniques.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Streamlined appointment scheduling process to enhance operational efficiency and client experience.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.

• Learned and applied various hairstyling techniques under supervision.
• Assisted stylists with client consultations and service preparations.
• Maintained cleanliness and organization of styling stations and tools.
• Supported inventory management by tracking product usage and restocking supplies.
• Participated in training sessions to refine skills and enhance service quality.
• Assisted hair stylists with colorwork by applying base colors and toners.
• Answered telephone calls to provide information and schedule new appointments.
• Managed front-of-house duties such as scheduling appointments, processing payments, and answering phone inquiries when necessary.