Isabella Wong
Darwin,Northern Territory
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. A Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
3
3
years of professional experience
Work History
Business Manager
EG Australia
Darwin , Northern Territory
09.2021 - 01.2023
- Governed cost control by imparting a business owner mindset and ability to deliver cost efficiencies.
- Recruited, trained, coached, and managed the performance of a constantly rotating roster of employees to a high standard.
- Developed and implemented policies and procedures to improve operational efficiency.
- Encouraged a safe working environment and ensured corporate and statutory requirements were complied with.
- Conducted and reviewed site compliance audits and developed remedial action plans
- Improved tools to enable better tracking and business analysis.
- Managed budgets and forecasts, as well as analysing financial data to reduce costs and improve profitability
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
Retail Store Manager
Sports girl
Darwin , Northern Territory
05.2020 - 07.2021
- Prepare monthly financial reports for Multiple entities; ensuring processes are completed on a timely and accurate basis in accordance with financial reporting guidelines.
- Developed and maintained store policies and procedures.
- Performed regular audits to ensure compliance with company standards.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Preparation of the cash flow forecast, supporting analysis and reconciliations, for inclusion in the monthly Finance report, and reporting of weekly cash balances.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Take the lead with budgeting and forecasting.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Initiated new product training sessions for employees to improve product knowledge.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Education
BBA - Business
Charles Darwin University
Darwin 09-2023
Certificate III - Business
Charles Darwin University
Darwin, NT11-2019
Skills
- Partnership Development
- Operations Management
- Business Development
- Budget Administration
- Coaching and Mentoring
- Issue Resolution
- Recruiting and Hiring
- Financial Oversight
- Business Planning
- Strategic Planning
- Staff Training
- Risk Assessment and Management
Volunteering
Salvation Army – 2019
- Assisted with food preparation for the homeless;
- Served and cleaned kitchen and utensils;
- Socialised and engaged with the less fortunate.
Rotary Club of Palmerston and Litchfield - 2019
- Assist with sign-on and administrative forms at their family day;
- Assist with set up;
- Asist with prizes.
Judo NT - 2019
- Assist with BBQ;
- Assist with Bake Sale;
Assist with money handling.
Accomplishments
·School Sports House Captain (2019)
.Successful completion of Bronze, Duke of Edinburgh Award (2019)
Timeline
Business Manager
EG Australia
09.2021 - 01.2023
Retail Store Manager
Sports girl
05.2020 - 07.2021
BBA - Business
Charles Darwin University
Certificate III - Business
Charles Darwin University
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