Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies, Interests & achievements
Volunteer Work
Languages
Timeline
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Isabella Zhu

Parkville,VIC

Summary

Dynamic and results-driven professional with extensive experience in customer service at MINISO. Proven ability in effective time management and point-of-sale operations, enhancing customer satisfaction and operational efficiency. Recognized for mentoring staff and maintaining high standards in food safety and service quality, contributing to a positive dining experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Assistant

MINISO
Melbourne, VIC
06.2025 - 07.2025
  • Replenished merchandise on shelves as needed throughout the day.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.
  • Greeted customers and provided assistance with product selection.

Waiter，Cashier, Waitress Trainer

Haidilao Hotpot
Melbourne, VIC
06.2023 - 07.2025
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously, while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.

Food Preparation Worker, Waiter

Delicious Chao
02.2022 - 12.2023
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Organized and re-stocked various stations and self-service items.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Drink Maker, Cashier

Yoghurt Lab
05.2022 - 02.2023
  • Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
  • Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
  • Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
  • Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.

Education

Yr12 -

Balwyn High School
Balwyn North, VIC
11.2024

Bachelor Of Design - Architecture

University of Melbourne
Parkville, VIC

Skills

  • Effective time management
  • Customer service
  • Point of sale operations
  • Task prioritization
  • Safe food handling
  • Customer service in dining
  • Opening and closing procedures
  • Cash handling

Accomplishments

  • Brand social media management and content creation (e.g., Instagram, Xiaohongshu, TikTok)
  • Was recognized as the Employee of the Month

Certification

DoFoodSafety Certification

Hobbies, Interests & achievements

  • Badminton (champion team in the MCSA badminton competition 2025)
  • Dancing (achieved 2nd, 3rd place, and best dress awards for multiple competitions)
  • Crafting and DIY Projects
  • Music
  • Cake Decorating

Volunteer Work

  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Timeline

Sales Assistant

MINISO
06.2025 - 07.2025

Waiter，Cashier, Waitress Trainer

Haidilao Hotpot
06.2023 - 07.2025

Drink Maker, Cashier

Yoghurt Lab
05.2022 - 02.2023

Food Preparation Worker, Waiter

Delicious Chao
02.2022 - 12.2023

Yr12 -

Balwyn High School

Bachelor Of Design - Architecture

University of Melbourne

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Isabella Zhu