Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Rose Dombrowski

Strathfield,NSW

Summary

Dynamic professional with a proven track record at Kingpin Bowling, excelling in customer service expertise and guest relations. Recognised for outstanding service upselling and awarded 'Member of the Quarter' twice for exceptional work ethic. Skilled in receptionist duties and building rapport, significantly enhancing customer satisfaction and business referrals.

Overview

3
3
years of professional experience

Work History

All Rounder

Kingpin Bowling
11.2022 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Bartending with Responsible Service of Alcohol
  • Managed event logistics and operations.
  • Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.

I have been accredited with two company 'Member of the Quarter' awards throughout my time at Kingpin Bowling, awarded for great work ethic and striving for quality customer service.

Front of House Server

Oporto
10.2021 - 11.2022
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Bachelor of Media - Screen And Sound Production

University of New South Wales
Sydney, NSW
05.2026

Skills

  • Customer service expertise
  • Service upselling
  • Appointment scheduling
  • Product restocking
  • POS terminals proficiency
  • Building rapport

Timeline

All Rounder

Kingpin Bowling
11.2022 - Current

Front of House Server

Oporto
10.2021 - 11.2022

Bachelor of Media - Screen And Sound Production

University of New South Wales
Isabella Rose Dombrowski