Isabelle Del Rio
Cabramatta,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Sika
02.2023 - Current
- Answer all incoming telephone calls promptly. Input Telephone, faxed or emailed orders directly into the system.
- Assist customers with pricing enquiries, stock availability, forecasting and forward
orders. - Liaise with freight providers for delivery status on orders and proof of delivery (POD’s).
- Liaise with Branch Logistics for Stock Replenishment, Branch to Branches and Manufacturing.
- Monitor Back Order Lines and Open Sales Order Lines daily.
- Process all orders prior to cut off time.
- Provide basic level of Technical Assistance to Customers.
- Process Invoices and Credits.
- Ensure invoices are posted to customers on a daily basis.
- Provide assistance to the Customer Service Supervisor, Technical Representatives,
Warehouse, Logistics and Sales Team.
Customer Service Officer
Fairfield City Council Leisure Centres
11.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Ensure all filing is done on a daily basis.
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Head of Sales and Marketing
X2166 Training Centre
11.2018 - Current
- Evaluated market data to develop and create business strategies and marketing plans.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Daily bank reconciliation
- Respond to email inquiries
- Engaged with customers to effectively build rapport and lasting relationships.
Third In Charge
Nike
10.2020 - 12.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Waitress
Espresso Warriors
06.2017 - 07.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
High School Diploma -
Mary MacKillop College
Wakeley, NSW10.2020
Skills
- Operational Efficiency
- Account Management
- Inbound/Outbound Call Management
- Communication
- Customer service
- Problem-solving
- Time management
- Team Leadership
Certification
Natalie Todorovic
Customer Service Manager
Fairfield City Leisure Centres
(02) 9725 0337
Rachel Nikic
Sika Australia
HR Manager
+61 422 499 231
Tiana Henderson
Manager
X2166 Training Centre
+61 499 900 948
Timeline
Customer Service Officer
Sika
02.2023 - Current
Third In Charge
Nike
10.2020 - 12.2021
Customer Service Officer
Fairfield City Council Leisure Centres
11.2018 - Current
Head of Sales and Marketing
X2166 Training Centre
11.2018 - Current
Waitress
Espresso Warriors
06.2017 - 07.2019
High School Diploma -
Mary MacKillop College
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