Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Isabelle Langley

Coburg,VIC

Summary

I am a young worker with vast experience in administration, customer service, and public facing roles. I began activism and public speaking as a young teenager, and have continued developing that in my adulthood. I have years of experience in library and government administration, and have further honed my interpersonal skills in customer facing roles.

Overview

4
4
years of professional experience

Work History

Library and Customer Service Officer

Murrindindi Shire Council
05.2022 - 04.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.

Electoral Officer

Parliament Of Victoria
05.2022 - 12.2022
  • Provided assistance to members of the electorate
  • Responded to public inquiries via phone, email and in-person, ensuring accurate and respectful communication on sensitive matters
  • Performed a variety of Administrative functions, including communications and data entry
  • Built rapport with customers while providing assistance
  • Facilitated the daily operations of the office, including organisational and physical tasks

Junior Library Officer

Murrindindi Shire Council
01.2019 - 05.2022
  • Provided valuable research assistance to patrons, helping them access accurate information for various projects and inquiries.
  • Enhanced library user experience by providing efficient and friendly customer service.
  • Developed and Facilitated engaging programming for children and adults, resulting in increased attendance at library events.
  • Resolved patrons' complaints tactfully and professionally.

Education

Bachelors of Politics Philosophy And Economics -

Monash University
Clayton, VIC
09-2025

Skills

  • Confident and experienced public speaker and communicator
  • Strong customer service and interpersonal skills
  • Proficient in administrative support and office coordination
  • Highly responsive and client-focused approach
  • Skilled and adaptable writer
  • Experienced and compassionate when working with kids and young people
  • Comfortable in public facing environments
  • Adaptable and open minded learner
  • Skilled with design and illustration

Accomplishments

  • 2019 Parliament Prize
  • 2021 Environment and Social Justice Captain of Billanook College
  • 2023 Victorian LGBTIQA+ Leadership Program

Interests

  • Public Speaking
  • Illustration
  • Volunteering
  • Activism

Timeline

Library and Customer Service Officer

Murrindindi Shire Council
05.2022 - 04.2023

Electoral Officer

Parliament Of Victoria
05.2022 - 12.2022

Junior Library Officer

Murrindindi Shire Council
01.2019 - 05.2022

Bachelors of Politics Philosophy And Economics -

Monash University

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Isabelle Langley