Isabelle Shackleton
THE GAP,QLD
Summary
I am an organised and hardworking individual. I have held several leadership positions at school, which has enabled me to develop excellent communication and teamwork skills.
I have active listening skills and I pick up new processes quickly. I am a dependable retail sales professional with experience in dynamic, high-performance environments. I am skilled in processing transactions, handling cash, using registers and arranging merchandise. I receive high-level customer satisfaction scores, by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Assistant
The Reject Shop
Brisbane, QLD
04.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Cross selling additional products to customers, achieving the highest sales values in the team.
- Greeted customers, helped locate merchandise, and suggest suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Collaborated with team members to develop strategies to accomplish sales goals and improve overall store performance.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Redesign of displays, identifying high value products to move to eye level. Resulting in a 50% increase in sales for the identified products.
- Manage challenging clients by utilising deescalation strategies to resolve their customer complaints.
Administrator
Sunshine Coast Relocation Services
Sunshine Coast, QLD
11.2020 - 09.2022
- Answered customer emails and phone call in a timely and polite manner.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Improved document accuracy by meticulously proofreading and editing various types of content.
- Optimised social media advertising campaigns for better audience reach and engagement through targeted placements.
Customer Service Assistant (Christmas Casual)
Bakers Delight
Sunshine Coast, QLD
12.2021 - 01.2022
- Answered customer questions about product availability.
- Maintained clean and organised work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Education
The Gap State High School
The Gap, QLD2025
Unity College
Sunshine Coast, QLDSkills
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Cash Registers
- Effective Communication
- Retail Merchandising
- POS System Operation
- Complaint Handling
Accomplishments
Unite Award 2020 - Unity College
Succeed Award 2021 - Unity College
Succeed Leader 2021 - Unity College
Timeline
Retail Assistant
The Reject Shop
04.2023 - Current
Customer Service Assistant (Christmas Casual)
Bakers Delight
12.2021 - 01.2022
Administrator
Sunshine Coast Relocation Services
11.2020 - 09.2022
The Gap State High School
Unity College