Isabell Tveit Hagen
Bunbury,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Hospitality Allrounder
Compass Group Remote
07.2021 - Current
- Tracked guest satisfaction to recognize trends and create action plans for improving guest services.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Collaborated with various team members to meet guests' requests.
- Enforced provision of services in line with company standards.
Hospitality Allrounder
Peer Gynt Hotel
07.2020 - 01.2021
- Trained and supervised staff to provide highest level of customer service.
- Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Collaborated with various team members to meet guests' requests.
Internship
Midt-Gudbrandsdal Chamber Of Commerce
08.2020 - 09.2020
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Provided project progress updates and proposed solutions to issues.
- Gathered, organized and input information into digital database.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Developed original content using social listening and independent sources.
Customer Service Agent
Sparebank 1 Gudbrandsdal
04.2019 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Receptionist Clerk
Soer-Fron Town Council
07.2017 - 07.2018
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Casual Retail Assistant
Tveit Interior AS
07.2014 - 07.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Bachelor of Arts - International Relations And Affairs
Oslo Nye University College
Oslo, Norway12.2023
Semester - Social Anthropology
Udayana University
Bali12.2018
Vocational Diploma - Legal Secretary
Otto Treider Vocational School
Trondheim, Norway07.2017
High School Diploma -
Vinstra High School
Vintra, Norway06.2016
Skills
- Guest Relations
- Policy and Procedure Adherence
- Ordering Supplies
- Coordinating Events
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Issue and Complaint Resolution
Timeline
Hospitality Allrounder
Compass Group Remote
07.2021 - Current
Internship
Midt-Gudbrandsdal Chamber Of Commerce
08.2020 - 09.2020
Hospitality Allrounder
Peer Gynt Hotel
07.2020 - 01.2021
Customer Service Agent
Sparebank 1 Gudbrandsdal
04.2019 - 02.2020
Receptionist Clerk
Soer-Fron Town Council
07.2017 - 07.2018
Casual Retail Assistant
Tveit Interior AS
07.2014 - 07.2017
Bachelor of Arts - International Relations And Affairs
Oslo Nye University College
Semester - Social Anthropology
Udayana University
Vocational Diploma - Legal Secretary
Otto Treider Vocational School
High School Diploma -
Vinstra High School
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