Isdihar El-ali
Sydney,NSW
Summary
Knowledgeable and dedicated customer service & sales professional with extensive experience in the industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Sales Agent
Greenstone Financial Services
07.2019 - 02.2024
- Contributed to agency success by consistently meeting or exceeding daily, weekly & monthly sales targets.
- Collaborated with our Underwriters such as Hollard, Swiss Re, Hannover to ensure accurate risk assessment and appropriate coverage for client's unique situations.
- Sold various products through many of our distributors such as Real, Australian Seniors, AHM & Medibank insurance.
- Tailored personalized quotes such as Car, home & contents, health, life, and other various insurance products through inbound and outbound leads with outstanding selling techniques.
- Demonstrated Greenstone's key values, Customers First, We Care, One Team, Results driven.
- Fostered a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
- Excellent communication skills, both verbal and written.
- Actively listened to customers, handled concerns quickly and escalated major issues to our supervisors.
- Developed strong Pipelines for new and existing clients using call back strategy.
- Using soft skills to build rapport and trust in our brand.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved agent of the month awards & customer satisfaction reviews.
- Proven ability to learn quickly and adapt to new challengers.
- Worked well in a team setting, providing support and guidance to new agents.
- Adhered to Quality insurance policies making sure all calls are above 100% call pass rate.
- Effective use of technologies and software such as Evolve, NIB, Amazon workspace, Teams, outlook, excel & Microsoft during customer interactions.
Sales Assistant
By Dezign
01.2017 - 06.2019
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted store revenue through upselling and cross-selling techniques.
- Utilized customer feedback to identify areas for improvement within the store's operations or offerings.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Managed efficient cash register operations.
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Diploma of Graphic & Interior Design -
Online College
Sydney, NSW11.2016
High School Diploma -
Roxburgh Park College
High School12.2012
Skills
- Resilience Under Pressure
- Computer Skills
- Building rapport
- Problem Resolution
- Professional telephone demeanor
- Teamwork and Collaboration
- Policies and Procedures Adherence
Accomplishments
- Ranked number 1 sales Agent across the department.
- Received agent of the month Awards.
- Collaborated the GI General manager engaging in special incentives for all 30 agents.
- Multiples customer satisfaction reviews.
- Supervised and a team of 10 agents while the manager was on leave.
References
Greenstone Financial services- Francis -
By Dezign - Akmal - 0434428633
Timeline
Sales Agent
Greenstone Financial Services
07.2019 - 02.2024
Sales Assistant
By Dezign
01.2017 - 06.2019
Diploma of Graphic & Interior Design -
Online College
High School Diploma -
Roxburgh Park College
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