Ishaan Kapoor
Belconnen
Summary
Ambitious Bachelor of Finance Student at ANU with a deep love for customer service. I love meeting new people and delivering customer satisfaction. Team player, extremely approachable, and super friendly. Recipient of 50% tuition fee scholarship from the Australian National University.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Isha Fabrics
07.2021 - 07.2022
- Engaged with 40+ customers to build rapport and loyalty.
- processed over 25 invoices every day.
- Answered 40+ customer telephone calls and Emails about sizing, accessories, and merchandise care daily.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Managed efficient cash register operations.
- Prepared merchandise for the sales floor by pricing or tagging.
Sales Associate
Drip Kicks
08.2019 - 03.2022
- Engaged with 35+ customers daily and processed over 20 invoices daily.
- Handled front desk and counter closing.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability.
Tutor
Kingsy Math Power
08.2022 - 02.2023
- Taught taught mathematics and Economics to two batches of 25 students in grades 11–12 daily.
- Invigilated weekly tests and took feedback sessions & Marked 35 test papersweekly.
- Leveraged technology and visual aids to engage students and enhance learning.
Online Operations Head
Kay And Kay Enterprises
09.2019 - Current
- Handled over 30 online government tender procurements,bill drafting, deadline extensions and legal filings.
- Generating 10 invoices and Quotations weekly.
- Handling Online labor database entries and salary records.
- Dealt over 15 emails per week regarding order processing, work-site requirements, and payments.
Education
Bachelors - Finance
Australian National University
Canberra, ACT12.2026
Skills
- Retail Experience
- Verbal and Written Communication
- Online Systems
- Quotas and Goals
- Customer Service
- Strategic Selling
- Microsoft office
- Team Building
Extra-Curricular Activities
- Organized Youth Conclave of over 100 delegates. Headed Delegate relations team, responsible for inviting and taking care of accommodations.
- MUN Club Mentor at Ryan International School, Ludhiana
- Volunteering with Initiators of Change, a national NGO based in India.
- Chaired 4 national level debating conferences
Timeline
Tutor
Kingsy Math Power
08.2022 - 02.2023
Retail Assistant
Isha Fabrics
07.2021 - 07.2022
Online Operations Head
Kay And Kay Enterprises
09.2019 - Current
Sales Associate
Drip Kicks
08.2019 - 03.2022
Bachelors - Finance
Australian National University
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